Public smart phone app success factors: comparative case study on public apps of Seoul city government
Pages 285 - 288
Abstract
This study aims to find public smart phone app (public app) success factors through the comparative analysis of selected cases. More specifically, the purpose of this study is to find critical factors at the Plan, Do, and See stage, which produce the difference of the maturity level of the public apps. In order to fulfill this purpose, the authors conduct comparative case study on the building process of the four public apps provided by Seoul City Government. According to the research findings, project size, budget, and manager's attitude are critical for the difference of the maturity level of public apps at the Plan stage. Also, selection of capable private partners or contractors for building public apps and information quantity and quality used for providing information services via public apps are crucial for the success of public apps at the Do and See stage, respectively. In the future, the authors plan to revise analytical framework reflecting the idiosyncratic characteristics of mobile government as well as to elaborate data collection and analysis of the public apps making process of the selected cases.
References
[1]
Kushchu, I. 2007. Mobile Government: An Emerging Direction in E-government. IGI Publishing, Hershey, PA.
[2]
Kim, H., Hong, S., and Joo, S. 2011. Performance analysis of mobile application. In Proceedings of the Korean computer synthesis conference (Seoul, Korea, 2011).
[3]
OECD/ITU. 2011. M-government: Mobile Technologies for Responsive Governments and Connected Societies. OECD Publishing.
[4]
Eom, S., Lee, M., and Kim, J. 2012. The development of public smart phone apps in Korea: Empirical Approach. In Proceedings of the International Conference on Theory and Practice of Electronic Governance (Albany, USA, 2012).
[5]
Gil-Garcia, J. and Pardo, T. 2005. E-government success factors: Mapping practical tools to theoretical foundations. Government Information Quarterly. 22, 2, 187--21.
Index Terms
- Public smart phone app success factors: comparative case study on public apps of Seoul city government
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October 2013
398 pages
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Sponsors
- International Institute for Software Technology of the United Nations University: International Institute for Software Technology of the United Nations University
- NIA: National Information Society Agency, Republic of Korea
- MOPAS: Ministry of Public Administration and Security
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Association for Computing Machinery
New York, NY, United States
Publication History
Published: 22 October 2013
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ICEGOV '13
Sponsor:
- International Institute for Software Technology of the United Nations University
- NIA
- MOPAS
ICEGOV '13: 7th International Conference on Theory and Practice of Electronic Governance
October 22 - 25, 2013
Seoul, Republic of Korea
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