James P. Dupuis
ABSTRACT
Users expect more mobility options for the services they use, including their corporate extension. For organizations who own PBXs, there can be financial barriers to adoption of services to support extension mobility. There are solutions to provide greater support with little to no cost. This article lists the steps that were taken to send missed call notifications via SMS when a user missed a call on a desk phone. This system infers the user's context as out of office when they miss a call, and quickly alerts them with relevant details such as time, calling number, called number, and even attempts the find the calling user. In doing so, the system attempts to provide greater mobility to end users than calling into a remote voicemail system to occasional check for messages, without even knowing if they missed a call to have a message. Index Terms-missed call, SMS, CDR
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Index Terms
- SMS notifications for missed calls expanding mobility for TDM environments
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