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View all- Maas Jvan Fenema PSoeters J(2016)ERP as an organizational innovation: key users and cross-boundary knowledge managementJournal of Knowledge Management10.1108/JKM-05-2015-019520:3(557-577)Online publication date: 9-May-2016
The client-consultant relationship in the implementation of ERP in government: exploring the dynamic between power and knowledge
Authors: 
Taiane Ritta Coelho, Maria Alexandra Cunha, Fernando de Souza MeirellesAuthors Info & Claims
Taiane Ritta Coelho, Maria Alexandra Cunha, Fernando de Souza MeirellesAuthors Info & ClaimsPages 140 - 149
Abstract
This article investigates the client-consultant relationship in the implementation of ERP using a case study of the human resources model in the government of Minas Gerais State, Brazil. The implantation of ERP and the client-consultant relationship have been thoroughly discussed for the private sector, but have yet to be well understood in a government context. To understand this dynamic, the theoretical framework of Pozzebon and Pinsonneault has been used, which suggests that knowledge and power are shared and negotiated during the implementation of configurable technologies such as ERP. The findings show a dynamic of cooperation between client and consultant due to mutual necessity, with diverse mechanisms of knowledge and power that influence the relationship. Between them, mechanisms that may be exclusive to the government scenario: the common language, the involvement of an external agent in the project and the external IT team. The study examines the application of the theoretical framework in a public sector context, providing insight concerning the client-consultant relationship in an arena where public expenditure on consultancy and management tends to increase. Owing to the particular nature of government, the study provides insight that can benefit governments and consultants in the implementation of successful ERP.
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369 pages
ISBN:9781450336000
DOI:10.1145/2757401
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View all- Maas Jvan Fenema PSoeters J(2016)ERP as an organizational innovation: key users and cross-boundary knowledge managementJournal of Knowledge Management10.1108/JKM-05-2015-019520:3(557-577)Online publication date: 9-May-2016
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