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Social or Financial Goals?: Comparative Analysis of User Behaviors in Couchsurfing and Airbnb

Published: 07 May 2016 Publication History

Abstract

Uber and Airbnb, two well-known sharing economy services, are facing conflicts with traditional taxi and hotel companies because these services have monetary benefits but are free from legacy regulations. However, non-monetary-based sharing services, represented by Couchsurfing, Inc., are free from such conflict and still successful. We investigated the distinctive user participation motivation of non-monetary-based sharing services versus monetary-based ones. Specifically, a comparative analysis of Couchsurfing with Airbnb was conducted via affinity diagramming from host profiles and guest review data. The human relationship, rather than a house, is discovered as the primary shared asset and the primary satisfaction feature for Couchsurfing users. This study gives an insight to prioritize human relationships as the main design concern while developing non-monetary based sharing economy services.

References

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Airdna. Airbnb Data and Analytics.2016. Retrieved February 12,2016 from http://www.airdna.co/city/us/newyork/manhattan?report=us_ny_manhattan
[2]
Christopher Finnigan. 2014. The Battle over Airbnb. Retrieved February 12,2016 from http://www.barcelonametropolitan.com/features/the-battle-over-airbnb/
[3]
Couchsurfing. About Us. Retrieved February 12,2016 from http://www.couchsurfing.com/about/about-us/
[4]
Debra Lauterbach, Hung Truong, Tanuj Shah, and Lada Adamic. 2009. Surfing a Web of Trust: Reputation and Reciprocity on Couchsurfing.com. In Computational Science & Engineering (CSE '09), International Conference on (Vol. 4, pp. 346353). IEEE. DOI 10.1109/CSE.2009.345
[5]
Jingqi Liu. 2012. The Intimate Stranger on Your Couch: An Analysis of Motivation, Presentation and Trust Through Couchsurfing. Master's Thesis. Uppsala University, Uppsala, Sweden.
[6]
Lawrence Leesig. 2009. Remix: Making Art and Commerce Thrive in the Hybrid Economy. Penguin Books, USA
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Oliver Lane. 2015. The Battle over Uber Taxis Perfectly Encapsulates the Conflict between Traditional and Modern, Liberal Conservatism. Retrieved February 12,2016 from http://www.breitbart.com/london/2015/10/01/thebattle-over-uber-taxis-perfectly-encapsulates-theconflict-between-traditional-and-modern-liberalconservatism/
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Tapio Ikkala, and Airi Lampinen. 2015. Monetizing Network Hospitality: Hospitality and Sociability in the Context of Airbnb. In Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing (CSCW'15), 1033--1044. http://dx.doi.org/10.1145/2675133.2675274
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Victoria Bellotti, Alexander Ambard, Daniel Turner, Christina Gossmann, Kamila Demkova, and John M. Carroll. 2015. A Muddle of Models of Motivation for Using Peer-to-Peer Economy Systems. In Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems (CHI'15), 1085--1094. http://dx.doi.org/10.1145/2702123.2702272

Cited By

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  • (2024)“Shared Online, Made People Envious, Felt Good”International Journal of Social Media and Online Communities10.4018/IJSMOC.34158716:1(1-19)Online publication date: 26-Mar-2024
  • (2024)How Platform Exchange and Safeguards Matter: The Case of Sexual Risk in Airbnb and CouchsurfingProceedings of the ACM on Human-Computer Interaction10.1145/36536958:CSCW1(1-23)Online publication date: 26-Apr-2024
  • (2023)Le temps et la valeur hédonique des hébergements locatifs entre pairs : l’exemple d’AirbnbRevue d’Économie Régionale & Urbaine10.3917/reru.232.0209Avril:2(209-245)Online publication date: 3-Apr-2023
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  1. Social or Financial Goals?: Comparative Analysis of User Behaviors in Couchsurfing and Airbnb

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    Published In

    cover image ACM Conferences
    CHI EA '16: Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems
    May 2016
    3954 pages
    ISBN:9781450340823
    DOI:10.1145/2851581
    Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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    New York, NY, United States

    Publication History

    Published: 07 May 2016

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    Author Tags

    1. airbnb
    2. couchsurfing
    3. non-monetary
    4. participation motivation
    5. sharing economy

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    Funding Sources

    • National Research Foundation of Korea (NRF)
    • KUSTAR-KAIST Institute KAIST Korea

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    CHI'16
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    CHI'16: CHI Conference on Human Factors in Computing Systems
    May 7 - 12, 2016
    California, San Jose, USA

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    CHI EA '16 Paper Acceptance Rate 1,000 of 5,000 submissions, 20%;
    Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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    CHI 2025
    ACM CHI Conference on Human Factors in Computing Systems
    April 26 - May 1, 2025
    Yokohama , Japan

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    Cited By

    View all
    • (2024)“Shared Online, Made People Envious, Felt Good”International Journal of Social Media and Online Communities10.4018/IJSMOC.34158716:1(1-19)Online publication date: 26-Mar-2024
    • (2024)How Platform Exchange and Safeguards Matter: The Case of Sexual Risk in Airbnb and CouchsurfingProceedings of the ACM on Human-Computer Interaction10.1145/36536958:CSCW1(1-23)Online publication date: 26-Apr-2024
    • (2023)Le temps et la valeur hédonique des hébergements locatifs entre pairs : l’exemple d’AirbnbRevue d’Économie Régionale & Urbaine10.3917/reru.232.0209Avril:2(209-245)Online publication date: 3-Apr-2023
    • (2023)Professionalizing Sharing Platforms for Sustainable Growth in the Hospitality Sector: Insights Gained through Hierarchical Linear ModelingSustainability10.3390/su1510826715:10(8267)Online publication date: 18-May-2023
    • (2023)Yeni Nesil Turist Tipolojisi Couchsurfing Türkiye Üyeleri Üzerine Bir AraştırmaNew Generation Tourist Typology: A Study on Couchsurfing Türkiye MembersGüncel Turizm Araştırmaları Dergisi10.32572/guntad.12795617:2(575-601)Online publication date: 27-Sep-2023
    • (2022)A Critical Review of Sharing Economy in TourismThe Sharing Economy and the Tourism Industry10.23912/9781915097064-5118Online publication date: Apr-2022
    • (2021)A Comparative Analysis of Peer-To-Peer Accommodation and Traditional Accommodation: A Social Lens of HospitalityAdvances in Social Sciences10.12677/ASS.2021.10726510:07(1922-1927)Online publication date: 2021
    • (2021)Airbnb’s Success: Does It Depend on Who Is Measuring?Cornell Hospitality Quarterly10.1177/1938965521102991463:4(519-527)Online publication date: 6-Jul-2021
    • (2021)Platform-mediated tourism: social justice and urban governance before and during Covid-19Journal of Sustainable Tourism10.1080/09669582.2021.192242630:5(951-965)Online publication date: 13-May-2021
    • (2020)Exploring the Collaborative Consumption Journey: The Case of Access-Based ConsumptionAdvances in Hospitality and Tourism Research (AHTR)10.30519/ahtr.6879568:2(256-287)Online publication date: 25-Dec-2020
    • Show More Cited By

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