Collaborative customer services using synchronous Web browser sharing

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Collaborative customer services using synchronous Web browser sharing

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Computer Supported Cooperative Work archive
Proceedings of the 1998 ACM conference on Computer supported cooperative work table of contents

Seattle, Washington, United States

Pages: 99 - 109

Year of Publication: 1998

ISBN:1-58113-009-0

Authors

Makoto Kobayashi	IBM Research, Tokyo Research Laboratory, 1623-14, Shimotsuruma, Yamato, Kanagawa 242-8502, Japan
Masahide Shinozaki	IBM Research, Tokyo Research Laboratory, 1623-14, Shimotsuruma, Yamato, Kanagawa 242-8502, Japan
Takashi Sakairi	IBM Research, Tokyo Research Laboratory, 1623-14, Shimotsuruma, Yamato, Kanagawa 242-8502, Japan
Maroun Touma	IBM Thomas J. Watson Research Center, 30 Saw Mill River Rd., Hawthorne, NY
Shahrokh Daijavad	IBM Thomas J. Watson Research Center, 30 Saw Mill River Rd., Hawthorne, NY
Catherine Wolf	IBM Thomas J. Watson Research Center, 30 Saw Mill River Rd., Hawthorne, NY

Sponsors

SIGGROUP: ACM Special Interest Group on Supporting Group Work
SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 12, Downloads (12 Months): 56, Citation Count: 8

Additional Information:

references cited by index terms collaborative colleagues peer to peer

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Abdel-Wahab, H., and Fdt, M. A., XTV: A Framework for Sharing X Window Clients in Remote Synchronous Collaboration, in Proceedings of the IEEE Tri- Comm'91 Communications for Distributed Applications & Systems (April 1991), 159-167.
	2	Fumio Ando , Amane Nakajima , Younosuke Furui, An Information Kiosk with Asymmetric Collaboration, Proceedings of the Seventh International Conference on Human-Computer Interaction-Volume 1, p.591-594, August 24-29, 1997
	3	AT & T, interactiveAnswers Express Service. Available at http://www.iaexpress.com
	4	Terrence Crowley , Paul Milazzo , Ellie Baker , Harry Forsdick , Raymond Tomlinson, MMConf: an infrastructure for building shared multimedia applications, Proceedings of the 1990 ACM conference on Computer-supported cooperative work, p.329-342, October 07-10, 1990, Los Angeles, California, United States [doi>10.1145/99332.99365]
	5	Ulrich Gall , Franz J. Hauck, Promondia: a Java-based framework for real-time group communication in the Web, Selected papers from the sixth international conference on World Wide Web, p.917-926, September 1997, Santa Clara, California, United States
	6	T. C. Nicholas Graham, GroupScape: Integrating Synchronous Groupware and the World Wide Web, Proceedings of the IFIP TC13 Interantional Conference on Human-Computer Interaction, p.547-554, July 14-18, 1997
	7	T. C. Nicholas Graham , Tore Urnes , Roy Nejabi, Efficient distributed implementation of semi-replicated synchronous groupware, Proceedings of the 9th annual ACM symposium on User interface software and technology, p.1-10, November 06-08, 1996, Seattle, Washington, United States [doi>10.1145/237091.237092]
	8	Greenberg, S., and Roseman, M., Groupware Toolkits Department of Canputer Science, University of Calgary (1996).
	9	Saul Greenberg , Mark Roseman, GroupWeb: a WWW browser as real time groupware, Conference companion on Human factors in computing systems: common ground, p.271-272, April 13-18, 1996, Vancouver, British Columbia, Canada [doi>10.1145/257089.257317]
	10	Stephan Jacobs , Michael Gebhardt , Stefanie Kethers , Wojtek Rzasa, Filling HTML forms simultaneously: CoWeb—architecture and functionality, Proceedings of the fifth international World Wide Web conference on Computer networks and ISDN systems, p.1385-1395, May 1996, Paris, France
	11	K. J. Maly , H. Abdel-Wahab , R. Mukkamala , A. Gupta , A. Prabhu , H. Syed , C. S. Vemuru, Mosaic + XTV = CoReview, Proceedings of the Third International World-Wide Web conference on Technology, tools and applications, p.849-860, April 1995, Darmstadt, Germany
	12	MCI Communications Corporation, Click'nConnect. Available at http://www.mci.com
	13	Microsott Corporation, NetMeeting. Available at http://www.microsofkcom
	14	Mark Roseman , Saul Greenberg, Building real-time groupware with GroupKit, a groupware toolkit, ACM Transactions on Computer-Human Interaction (TOCHI), v.3 n.1, p.66-106, March 1996 [doi>10.1145/226159.226162]
	15	T. Sakairi , M. Shinozaki , M. Kobayashi, CollaborationFramework: A Toolkit for Sharing Existing Single-User Applications without Modification, Proceedings of the Third Asian Pacific Computer and Human Interaction, p.183, July 15-17, 1998
	16	M. Stefik , D. G. Bobrow , G. Foster , S. Lanning , D. Tatar, WYSIWIS revised: early experiences with multiuser interfaces, ACM Transactions on Information Systems (TOIS), v.5 n.2, p.147-167, April 1987 [doi>10.1145/27636.28056]
	17	Robert Strom , Guruduth Banavar , Kevan Miller , Michael Ward , Atul Prakash, Concurrency Control and View Notification Algorithms for Collaborative Replicated Objects, Proceedings of the 17th International Conference on Distributed Computing Systems (ICDCS '97), p.194, May 27-30, 1997
	18	Trevor, L, Koch, T., and Woetzel, G., MetaWeb: Bringing synchronous groupware the World Wide Web, in Proceedings of the European Conference on Computer Supported Cooperative Work (September 1997).
	19	WebLine Communications Corporation, WebLine. Available at http:/Awwv.webline.com

CITED BY 8

	Shahrokh Daijavad , Tong-Haing Fin , Tom Frauenhofer , Tetsu Fujisaki , Alison Lee , Maroun Touma , Catherine G. Wolf, User experience of CLIVE/mbanx solution, Proceedings of the 2000 ACM conference on Computer supported cooperative work, p.352, December 2000, Philadelphia, Pennsylvania, United States
	Ng S. T. Chong , Masao Sakauchi, Discussing Web Pages with Chat-Pointers in E-coBrowse, Multimedia Tools and Applications, v.17 n.1, p.77-95, May 2002
	Johan Aberg , Nahid Shahmehri, An empirical study of human Web assistants: implications for user support in Web information systems, Proceedings of the SIGCHI conference on Human factors in computing systems, p.404-411, March 2001, Seattle, Washington, United States
	Doron Cohen , Michal Jacovi , Yoëlle S. Maarek , Vladimir Soroka, Livemaps for collection awareness, International Journal of Human-Computer Studies, v.56 n.1, p.7-23, January 2002
	Steve Greenspan , David Goldberg , David Weimer , Andrea Basso, Interpersonal trust and common ground in electronically mediated communication, Proceedings of the 2000 ACM conference on Computer supported cooperative work, p.251-260, December 2000, Philadelphia, Pennsylvania, United States
	Olivier Liechti , Mark Sifer , Tadao Ichikawa, The SGF metadata framework and its support for social awareness on the World Wide Web, World Wide Web, v.2 n.4, p.191-208, 1999
	Olivier Liechti, Awareness and the WWW: an overview, ACM SIGGROUP Bulletin, v.21 n.3, p.3-12, December 2000
	Nicholas C. Romano, Jr., Customer Relationship Management for the Web-Access Challenged: Inaccessibility of Fortune 250 Business Web Sites, International Journal of Electronic Commerce, v.7 n.2, p.81-117, Number 2/Winter 2002/03