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Creating a Sociotechnical API: Designing City-Scale Community Engagement

Authors:

Christopher A. Le Dantec,

Kate DiedrickAuthors Info & Claims

CHI '17: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems

Pages 2295 - 2306

https://doi.org/10.1145/3025453.3025963

Published: 02 May 2017 Publication History

Abstract

Community engagement is to cities what user experience is to computing: it signifies a large category that simultaneously speaks to general qualities of interaction and to specific ways of doing that interaction. Recently, digital civics has emerged as a research area with a comprehensive approach to designing for civic encounters where community engagement is a primary concern for designing systems and processes that support broad civic interaction. In short, over the past year, we worked with municipal officials, service providers, and city residents to design a community engagement playbook detailing best practices for city-scale engagement. The playbook, as well as the collaborative process that produced it, provides a roadmap for thinking through the kinds of systems that might populate the design space of city-scale digital civics. This paper details our design-led research process and builds on emerging literature on designing for digital civic interaction.

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Index Terms

Creating a Sociotechnical API: Designing City-Scale Community Engagement
1. Human-centered computing
  1. Collaborative and social computing

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cover image ACM Conferences

CHI '17: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems

May 2017

7138 pages

ISBN:9781450346559

DOI:10.1145/3025453

General Chairs:
Gloria Mark
University of California Irvine
,
Susan Fussell
Cornell University
,
Program Chairs:
Cliff Lampe
University of Michigan
,
m.c. schraefel
University of Southampton
,
Juan Pablo Hourcade
University of Iowa
,
Caroline Appert
Université Paris-Sud
,
Daniel Wigdor
University of Toronto

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Published: 02 May 2017

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https://doi.org/10.1080/13552074.2024.2415224
Yang SDortheimer JSprecher AYang Q(2024)When design workshops meet chatbots: Meaningful participation at scale?International Journal of Architectural Computing10.1177/14780771241253440Online publication date: 30-May-2024
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