research-article

The Mediating Role of Trust for Inter-Organizational Information Sharing (IIS) Success in the Public Sector

Authors:

Djoko Sigit Sayogo,

J. Ramon Gil-Garcia,

Felippe A. Cronemberger,

Bambang WidagdoAuthors Info & Claims

dg.o '17: Proceedings of the 18th Annual International Conference on Digital Government Research

Pages 426 - 435

https://doi.org/10.1145/3085228.3085236

Published: 07 June 2017 Publication History

Abstract

Interagency collaboration and information sharing in the public sector is a complex enterprise laden with risks. In this type of environment, past studies find that trust is key to the success of inter-organizational information sharing (IIS) initiatives. Based on a review of current literature and a national survey conducted in the US, this paper quantitatively explores the role of trust in mediating the relationship between multiple variables and the success in IIS. Overall, we found that trust is significant in mediating the relationships among four determinants of IIS success, namely: a) effective communication, b) clarity about their roles and responsibilities and expectations about other participants' roles and responsibilities, c) competence inferred from past experiences, and d) judicious exercise of formal authority, which reduces participants' uncertainty and anxiety about the project. Furthermore, our analysis indicates that the role of trust in mediating the relationships depends on how success is measured in an IIS project. Testing the roles that trust plays through statistical analysis makes an important contribution to the literature, as well as to government practice.

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Cited By

Zhou C(2024)Research on Public Sector Information Resource Management Innovation in the Age of Digital EconomyApplied Mathematics and Nonlinear Sciences10.2478/amns-2024-30749:1Online publication date: 7-Nov-2024
https://doi.org/10.2478/amns-2024-3074
Karlsson FHedström KFrostenson MPrenkert FKolkowska EHelin S(2021)Attempts to share information between public sector organisations over time: A case-based exploration of value conflictsInformation Polity10.3233/IP-20023426:3(289-310)Online publication date: 17-Aug-2021
https://doi.org/10.3233/IP-200234
Jagals MKarger EAhlemann F(2021)Is Trust Shapeable? Design Requirements for Governing Sharing NetworksThe Next Wave of Sociotechnical Design10.1007/978-3-030-82405-1_28(287-292)Online publication date: 27-Jul-2021
https://doi.org/10.1007/978-3-030-82405-1_28
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dg.o '17: Proceedings of the 18th Annual International Conference on Digital Government Research

June 2017

639 pages

ISBN:9781450353175

DOI:10.1145/3085228

Copyright © 2017 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 07 June 2017

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dg.o '17

dg.o '17: 18th Annual International Conference on Digital Government Research

June 7 - 9, 2017

NY, Staten Island, USA

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dg.o '17 Paper Acceptance Rate 66 of 114 submissions, 58%;

Overall Acceptance Rate 150 of 271 submissions, 55%

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Cited By

Zhou C(2024)Research on Public Sector Information Resource Management Innovation in the Age of Digital EconomyApplied Mathematics and Nonlinear Sciences10.2478/amns-2024-30749:1Online publication date: 7-Nov-2024
https://doi.org/10.2478/amns-2024-3074
Karlsson FHedström KFrostenson MPrenkert FKolkowska EHelin S(2021)Attempts to share information between public sector organisations over time: A case-based exploration of value conflictsInformation Polity10.3233/IP-20023426:3(289-310)Online publication date: 17-Aug-2021
https://doi.org/10.3233/IP-200234
Jagals MKarger EAhlemann F(2021)Is Trust Shapeable? Design Requirements for Governing Sharing NetworksThe Next Wave of Sociotechnical Design10.1007/978-3-030-82405-1_28(287-292)Online publication date: 27-Jul-2021
https://doi.org/10.1007/978-3-030-82405-1_28
Hassan NAhmad K(2019)A Review on Key Factors of Data Integration Implementation in Public Sector2019 International Conference on Electrical Engineering and Informatics (ICEEI)10.1109/ICEEI47359.2019.8988826(13-18)Online publication date: Jul-2019
https://doi.org/10.1109/ICEEI47359.2019.8988826

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