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SIG: Chatbots for Social Good

Published:20 April 2018Publication History

ABSTRACT

Chatbots are emerging as an increasingly important area for the HCI community, as they provide a novel means for users to interact with service providers. Due to their conversational character, chatbots are potentially effective tools for engaging with customers, and are often developed with commercial interests at the core. However, chatbots also represent opportunities for positive social impact. Chatbots can make needed services more accessible, available, and affordable. They can strengthen users' autonomy, competence, and (possibly counter-intuitively) social relatedness. In this SIG we address the possible social benefits of chatbots and conversational user interfaces. We will bring together the existing, but disparate, community of researchers and practitioners within the CHI community and broader fields who have an interest in chatbots. We aim to discuss the potential for chatbots to move beyond their assumed role as channels for commercial service providers, explore how they may be used for social good, and how the HCI community may contribute to realize this.

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    • Published in

      cover image ACM Conferences
      CHI EA '18: Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems
      April 2018
      3155 pages
      ISBN:9781450356213
      DOI:10.1145/3170427

      Copyright © 2018 Owner/Author

      Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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      Association for Computing Machinery

      New York, NY, United States

      Publication History

      • Published: 20 April 2018

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      Acceptance Rates

      CHI EA '18 Paper Acceptance Rate1,208of3,955submissions,31%Overall Acceptance Rate6,164of23,696submissions,26%

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      CHI '24
      CHI Conference on Human Factors in Computing Systems
      May 11 - 16, 2024
      Honolulu , HI , USA

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