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Going the Distance: Trust Work for Citizen Participation

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Christopher A. Le DantecAuthors Info & Claims

CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems

Paper No.: 312, Pages 1 - 13

https://doi.org/10.1145/3173574.3173886

Published: 21 April 2018 Publication History

Abstract

Trust is a vital component of citizen participation-whether citizens decide to engage in opportunities for participation in local government can hinge entirely on the existence of trust between citizens and public officials. Understanding the role of trust in this space is vital for HCI and the growing area of Digital Civics which works to improve or create new modes of citizen participation. Currently, however, trust is understudied from the perspectives of public officials. This gap creates a critical blind spot as technical interventions may be mismatched to the ways trust is put into action by public officials working to support citizen participation. We begin to address this gap by presenting a broad qualitative study of how public officials in a large US city operationalize trust in citizen participation. We found trust is enacted through ongoing practices that man-age distance in relationships between public officials and city residents.

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cover image ACM Conferences

CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems

April 2018

8489 pages

ISBN:9781450356206

DOI:10.1145/3173574

General Chairs:
Regan Mandryk
University of Saskatchewan, Canada
,
Mark Hancock
University of Waterloo, Canada
,
Program Chairs:
Mark Perry
Brunel University London, UK
,
Anna Cox
University College London, UK

Copyright © 2018 ACM.

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Published: 21 April 2018

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https://dl.acm.org/doi/10.1145/3641017
Otuu OSahoo D(2024)Understanding Technological needs of Nigerians towards community policing engagement: An interview-based studyAdjunct Proceedings of the 26th International Conference on Mobile Human-Computer Interaction10.1145/3640471.3680228(1-6)Online publication date: 21-Sep-2024
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