Mariem Ben Rehouma
ABSTRACT
Government employees' adoption of IT is a critical factor for the success of IT implementation in the public sector. However, research has neglected the internal perspective in this field. This literature review examines 28 articles dealing with factors influencing government employees' adoption of IT. Our main findings reveal that other perspectives, which do not examine conventional models such as TAM or UTAUT, provide also interesting insights into IT-adoption in the public sector with identifying of significant factors based on public sector specifics. These include technological, individual, organizational, managerial, environmental, trusts and demographic factors. We propose a comprehensive model for employees' IT adoption in the public sector based on this taxonomy, and recommend future research to examine its validity. Further research needs are summarized in our research agenda.
- Icek Ajzen. 1991. The theory of planned behavior. Orgnizational Behavior and Human Decision Processes 50 (1991), 179--211. ) 90020-T arXiv:arXiv:gr-qc/9809069v1Google Scholar
Cross Ref
- Icek Ajzen. 2002. Perceived Behavioral Control, Self-Efficacy, Locus of Control, and the Theory of Planned Behavior. Journal of Applied Social Psychology 80, 6 (2002), 2918--2940.Google Scholar
- M Al-Busaidy and V Weerakkody. 2011. E-government services in Oman: An employee's perspective. Electronic Government, an International Journal 8, 2-3 (2011), 185--207.Google Scholar
- Mohammad Kamel Alomari. 2014. Discovering citizens reactions toward e-government: Factos in e-government adoption. Journal of Information Systems and Technology Management 11, 1 (2014), 5--20.Google ScholarCross Ref
- Kwasi Amoako-Gyampah. 2007. Perceived usefulness, user involvement and behavioral intention: an empirical study of ERP implementation. Computers in Human Behavior 23, 3 (2007), 1232--1248. Google ScholarDigital Library
- Mithun Barua. 2012. E-GOVERNANCE ADOPTION IN GOVERNMENT ORGANIZATION OF INDIA. International Journal of Managing Public Sector Information and Communication Technologies (IJMPICT) 3, 1 (2012).Google Scholar
- France Bélanger and Lemuria Carter. 2008. Trust and risk in e-government adoption. Journal of Strategic Information Systems 17, 2 (2008), 165--176. Google ScholarDigital Library
- Anol Bhattacherjee. 2006. INFLUENCE ROCESSES FOR INFORMATION TECHNOLOGY ACCEPTANCE : AN ELABORATION LIKELIHOOD MODEL. MIS Quarterly 30, 4 (2006), 805--825. Google ScholarDigital Library
- George Boyne. 2002. Public and private management: what's the difference? Journal of management studies 39 (2002), 97--122.Google ScholarCross Ref
- Justin B. Bullock, Justin M. Stritch, and Hal G. Rainey. 2015. International comparison of public and private employees' work motives, attitudes, and perceived rewards. Public Administration Review 75, 3 (2015), 479--489.Google ScholarCross Ref
- Margaretha Buurman and Josse Delfgaauw. 2012. Public sector employees: Risk averse and altruistic? Journal of Economic Behavior and Organization 83, 3 (2012), 279--291.Google ScholarCross Ref
- Lemuria Carter and France Bélanger. 2005. The utilization of e-government services: Citizen trust, innovation and acceptance factors. Information Systems Journal 15, 1 (2005), 5--25.Google ScholarCross Ref
- Stephen Akude Chimtengo, Rabiya Hanif, and Clemence Mvonye. 2016. Factors Hindering the Adoption of Electronic Procurement System in Public Sector Organisations in Malawi. Strategic Journal of Business & Change Management 3, 4 (nov 2016), 1544 -- 1554.Google Scholar
- Maria Manta Conroy and Jennifer S. Evans-Cowley. 2005. Informing and Interacting: The Use of E-Government for Citizen Participation in Planning. Journal of E-Government 1, 3 (2005), 37--41.Google ScholarCross Ref
- Fariborz Damanpour and Marguerite Schneider. 2006. Phases of the Adoption of Innovation in Organizations EïňĂects of Environment, Organization and Top Managers.pdf. British Journal of Management 17 (2006), 215--236.Google ScholarCross Ref
- Fariborz Damanpour and Marguerite Schneider. 2008. Characteristics of innovation and innovation adoption in public organizations: Assessing the role of managers. Journal of Public Administration Research and Theory 19, 3 (2008), 495--522.Google ScholarCross Ref
- Fred D Davis. 1986. A Technology Acceptance Model for Empirically Testing New End-User Information Systems. Ph.D. Dissertation.Google Scholar
- Athanasios P. Deligiannis and Dimosthenis Anagnostopoulos. 2017. Towards Open Justice: ICT Acceptance in the Greek Justice System the Case of the Integrated Court Management System for Penal and Civil Procedures (OSDDY/PP). In 2017 Conference for E-Democracy and Open Government (CeDEM). IEEE, 82--91. http://ieeexplore.ieee.org/document/8046275/Google Scholar
- William H. Delone and Ephraim R. McLean. 2003. The DeLone and McLean Model of Information Systems Success: A Ten-Year Update. Journal of Management Information Systems 19, 4 (apr 2003), 9--30. Google Scholar
- Andrew Dillon and Michael G Morris. 1996. User acceptance of new information technology: theories and models. Annual Review of Information Science and Technology Volume 31 31 (1996), 3--32.Google Scholar
- Ricardo Engelbert and Alexandre Reis Graeml. 2014. IT acceptance: understanding the words which describe what happens between users and technology. In Twentieth Americas Conference on Information Systems. Savannah.Google Scholar
- Sue A Frank and Gregory B Lewis. 2004. GOVERNMENT EMPLOYEES Working Hard or Hardly Working? AMERICAN REVIEW OF PUBLIC ADMINISTRATION 34, 1 (2004), 30--51.Google ScholarCross Ref
- Babita Gupta, Subhasish Dasgupta, and Atul Gupta. 2008. Adoption of ICT in a government organization in a developing country: An empirical study. Journal of Strategic Information Systems 17, 2 (2008), 140--154. Google ScholarDigital Library
- Joop Hartog, Ada Ferrer-i Carbonell, and Nicole Jonker. 2002. Linking Measured Risk Aversion to Individual Characteristics. Kyklos International Review of Social Sciences 55, 1 (jan 2002), 3--26.Google Scholar
- Sara Hofmann, Michael Räckers, and Jörg Becker. 2012. IDENTIFYING FACTORS OF E-GOVERNMENT ACCEPTANCE âĂŞ A LITERATURE REVIEW. In Thirty Third International Conference on Information Systems ICIS. 1--19.Google Scholar
- Paul Hu. 2003. Examining technology acceptance by school teachers: A longitudinal study. Information and Management 41, 2 (2003), 227--241. Google ScholarDigital Library
- Shin Yuan Hung, King Zoo Tang, Chia Ming Chang, and Ching De Ke. 2009. User acceptance of intergovernmental services: An example of electronic document management system. Government Information Quarterly 26, 2 (2009), 387--397.Google ScholarCross Ref
- Kyu Nahm Jun and Christopher Weare. 2011. Institutional motivations in the adoption of innovations: The case of e-government. Journal of Public Administration Research and Theory 21, 3 (2011), 495--519.Google ScholarCross Ref
- Ioannis Karavasilis, Kostas Zafiropoulos, and Vasiliki Vrana. 2010. Extending TAM to understand e-governance adoption by teachers in Greece. Communications in Computer and Information Science 112 CCIS, PART 2 (2010), 57--68.Google Scholar
- Christoph Klimmt. 2011. 2. Grundzüge des Modells. In Das Elaboration-Likelihood-Modell. Nomos, 15--64.Google Scholar
- Tobias Kollmann. 1998. Akzeptanz innovativer Nutzungsgüter: Konsequenzen für die Einführung von Telekommunikations- und Multimediasystemen (1 ed.). Gabler, Wiesbaden.Google Scholar
- Evelien Korteland and Victor Bekkers. 2008. The diffusion of electronic service delivery innovations in dutch E-policing: The case of digital warning systems. Public Management Review 10 (2008), 71--88.Google ScholarCross Ref
- Pc Lai. 2017. THE LITERATURE REVIEW OF TECHNOLOGY ADOPTION MODELS AND THEORIES FOR THE NOVELTY TECHNOLOGY. JISTEM - Journal of Information Systems and Technology Management 14, 1 (2017), 21--38.Google ScholarCross Ref
- Jooho Lee. 2008. Determinants of government bureaucrats' new PMIS adoption: The role of organizational power, IT capability, administrative role, and attitude. American Review of Public Administration 38, 2 (2008), 180--202.Google ScholarCross Ref
- Ames Melitski, David Gavin, and Joanne Gavin. 2010. Technology Adoption and Organizational Culture. INTERNATIONAL JOURNAL OF ORGANIZATION THEORY AND BEHAVIOR 13, 4 (2010), 546--568.Google ScholarCross Ref
- Bundesministerium für Arbeit und Soziales Molnár, Doreen. 2014. Verwaltung der Zukunft. Praxisreport mit Beispielen für eine moderne Personalpolitik. Technical Report. http://www.inqa.de/DE/Angebote/Publikationen/verwaltung-der-zukunft.htmlGoogle Scholar
- Olefhile Mosweu, Kelvin Joseph Bwalya, and Athulang Mutshewa. 2017. A probe into the factors for adoption and usage of electronic document and records management systems in the Botswana context Effective implementation of information systems in the public sector depends on technology adoption at both institutional and ind. Information Development 33, 1 (2017), 97--110.Google ScholarCross Ref
- Koen Nijenhuis. 2015. Impact Factors For Innovative Work Behavior in The Public Sector Impact Factors for Employee Innovative Work Behavior in the Public Sector. The case of the Dutch Fire Department. Ph.D. Dissertation.Google Scholar
- Pathamanathan Pitchay, Muthu Chelliah, Ramayah Thurasamy, Ahmed Ibrahim Alzahrani, Osama Alfarraj, and Nasser Alalwan. 2016. E-Government service delivery by a local government agency: The case of E-Licensing. Telematics and Informatics 33 (2016), 925--935. https://ac.els-cdn.com/S0736585316300843/1-s2.0-S0736585316300843-main.pdf?{_}tid=8104cd88-fb80-11e7-91d5-00000aacb35d{&}acdnat=1516191688{_}0d903e1710b80b6c5bac432953fbbe7b Google ScholarDigital Library
- Mohammad Ataur Rahman. 2011. Teacher Educators' Attitude towards Computer: perspective Bangladesh. (2011). https://files.eric.ed.gov/fulltext/ED521058.pdfGoogle Scholar
- Hal G. Rainey. 1983. Public Agencies and Private Firms. Administration & Society 15, 2 (aug 1983), 207--242.Google ScholarCross Ref
- Nripendra P. Rana, Yogesh K. Dwivedi, and Michael D. Williams. 2013. E-government adoption research: an analysis of the employee's perspective. International Journal of Business Information Systems 14, 4 (2013), 414. Google ScholarDigital Library
- Nripendra P Rana, Michael D Williams, and Yogesh Kumar Dwivedi. 2012. E-government adoption research: A meta-analysis of findings. 20th European Conference on Information Systems (ECIS 2012) (2012), 1--10. http://aisel.aisnet.org/ecis2012/3Google Scholar
- Christopher G. Reddick. 2005. Citizen interaction with e-government: From the streets to servers? Government Information Quarterly 22, 1 (2005), 38--57.Google ScholarCross Ref
- Todd D. Reeves and Zhushan Li. 2012. Teachers' technological readiness for online professional development: evidence from the US e-Learning for Educators initiative. Journal of Education for Teaching 38, March 2015 (2012), 389--406.Google ScholarCross Ref
- Everett M. Rogers. 1995. Diffusion of innovations. Free Press, New York. 519 pages.Google Scholar
- Everett M. Rogers. 2003. Diffusion of innovations. (5 ed.). Free Press, New York, New York, USA.Google Scholar
- Filipe Sá, Álvaro Rocha, and Manuel Pérez Cota. 2016. From the quality of traditional services to the quality of local e-Government online services: A literature review. Government Information Quarterly 33, 1 (2016), 149--160.Google ScholarCross Ref
- Sinawong Sang, Jeong-Dong Lee, and Jongsu Lee. 2009. E-government adoption in ASEAN: the case of Cambodia. Internet Research 19, 5 (2009), 517--534. htttps://Google ScholarCross Ref
- Andreas Schulz-Dieterich. 2016. Studie : E-Government wirkt. Kommune 217 (2016), 10.Google Scholar
- Dong Back Seo and Michel Bernsen. 2016. Comparing attitudes toward e-government of non-users versus users in a rural and urban municipality. Government Information Quarterly 33, 2 (2016), 270--282.Google ScholarCross Ref
- Eunjung Shin. 2012. Attitudinal determinants of e-government technology use among U.S. local public managers. In Proceedings of the Annual Hawaii International Conference on System Sciences. 2613--2622. Google ScholarDigital Library
- Inder Singh and Devendra Kumar Punia. 2011. EMPLOYEES ADOPTION OF E-PROCUREMENT SYSTEM: AN EMPIRICAL STUDY. International Journal of Managing Information Technology 3, 4 (2011), 85--95.Google ScholarCross Ref
- Janice C Sipior, Burke T Ward, and Regina Connolly. 2011. The Digital Divide and T-Government in the United States: Using the Technology Acceptance Model to Understand Usage. European Journal of Information Systems 20, 3 (2011), 308--328.Google ScholarCross Ref
- Peter. Stahlknecht and Ulrich. Hasenkamp. 2002. Einführung in die Wirtschaftsinformatik. Springer, Berlin, Heidelberg. Google ScholarDigital Library
- Darko Stefanovic, Ugljesa Marjanovic, Milan Delić, Dubravko Culibrk, and Bojan Lalic. 2016. Assessing the success of e-government systems: An employee perspective. Information & Management 53, 6 (2016), 717--726. Google ScholarDigital Library
- Osamu Sudoh, Yumiko Kinoshita, Marijn Janssen, Winfried Lamersdorf, Jan Pries-Heje, and Michael Rosemann. 2010. E-Government, E-Services and Global Processes. E-Government, E-Services and Global Processes - Proceedings of the joint IFIP TC 8 and TC 6 International Conferences, EGES 2010 and GISP 2010, Held as Part of WCC 2010, Brisbane, Australia, September 20-23, 2010 334, October 2016 (2010), 111--124.Google Scholar
- Tony Dwi Susanto and Mohammad Aljoza. 2015. Individual Acceptance of e-Government Services in a Developing Country: Dimensions of Perceived Usefulness and Perceived Ease of Use and the Importance of Trust and Social Influence. Procedia Computer Science 72 (2015), 622--629.Google ScholarCross Ref
- John K. Tarus, David Gichoya, and Alex Muumbo. 2015. Challenges of Implementing E-Learning in Kenya: A Case of Kenyan Public Universities. The International Review of Research in Open and Distributed Learning 16, 1 (jan 2015).Google ScholarCross Ref
- Thompson S. H. Teo, Shirish C. Srivastava, and Li Jiang. 2009. Trust and Electronic Government Success: An Empirical Study. Journal of Management Information Systems 25, 3 (2009), 99--132. Google ScholarDigital Library
- Caroline J Tolbert and Karen Mosserberger. 2006. The Effects of E-Government on Trust and Confidence in Government. Public Administration Review May-June, June (2006), 354--369.Google ScholarCross Ref
- Lai Tung and Olaf Rieck. 2005. Adoption of electronic government services among business organizations in Singapore. Journal of Strategic Information Systems 14, 4 (2005), 417--440.Google ScholarCross Ref
- Nishi Tyagi and Imrana. 2017. A STUDY OF ATTITUDE TOWARDS INFORMATION AND COMMUNICATION TECHNOLOGY OF SECONDARY SCHOOL TEACHERS IN RELATION TO THEIR GENDER & TYPES OF SCHOOL. International Journal of E-Government & E-Business Research 2, 1 (2017), 67--85.Google Scholar
- Daniel J Veit, Nils P Parasie, and Jan C Huntgeburth. 2011. E-Procurement Adoption at the Municipal Level: Influence of Organizational, Technological and Environmental Factors. In 44th Hawaii International Conference on System Sciences. IEEE, Hawai, 1--10. http://ieeexplore.ieee.org/document/5718637/ Google ScholarDigital Library
- V Venkatesh, Frank K Y Chan, Susan a Brown, Paul Jen-hwa Hu, Kar Yan Tam, and J Thong. 2010. Modeling Citizen Satisfaction with Mandatory Adoption of an E-Government Technology Modeling Citizen Satisfaction with Mandatory Adoption of an E-Government Technology. Journal of the Association for Information 11, October (2010), 519--549. https://doi.org/WOS:000286314200001Google Scholar
- Fred D. Davis Viswanath Venkatesh, Michael G. Morris, Gordon B. Davis, Viswanath Venkatesh, Michael G Morris, Gordon B Davis, and Fred D Davis. 2003. User acceptance of information technology: Toward a unified view. MIS Quarterly 27, 3 (2003), 425--478. Google ScholarDigital Library
- Jan vom Brocke, Alexander Simons, Björn Niehaves, Kai Riemer, Ralf Plattfaut, Anne Cleven, Jan Von Brocke, and Kai Reimer. 2009. Reconstructing the Giant: On the Importance of Rigour in Documenting the Literature Search Process. In 17th European Conference on Information Systems, Vol. 9. 2206--2217. arXiv:ECIS2009-0566.R1Google Scholar
- Jane Webster and Richard Watson. 2002. ANALYZING THE PAST TO PREPARE FOR THE FUTURE: WRITING A LITERATURE REVIEW. MIS Quarterly 26, 2 (2002), xiii-xxiii. https://doi.org/1210112213 Google ScholarDigital Library
- Eric W. Welch, Charles C. Hinnant, and M. Jae Moon. 2005. Linking citizen satisfaction with e-government and trust in government. Journal of Public Administration Research and Theory 15, 3 (2005), 371--391.Google ScholarCross Ref
- D.B. Wilhelm. 2012. Nutzerakzeptanz von webbasierten Anwendungen: Modell zur Akzeptanzmessung und Identifi kation von Verbesserungspotenzialen (german edi ed.). Gabler Verlag.Google Scholar
- Annick Willem, Ans De Vos, and Marc Buelens. 2007. Differences between Private and Public Sector Employees' Psychological Contracts. (2007), 41 pages.Google Scholar
- Bernd Wirtz, Sebastian Lütje, and Paul Gerhardt Schierz. 2010. An empirical analysis of the acceptance of e-procurement in the German public sector. International Journal of Public Administration 33, 1 (2010), 26--42.Google ScholarCross Ref
- Bernd W. Wirtz, Linda Mory, and Sebastian Ullrich. 2012. Health in the public sector: An empirical analysis of the acceptance of Germany's electronic health card. Public Administration 90, 3 (2012), 642--663.Google ScholarCross Ref
- Darwish Abdulrahman Yousef. 2017. Organizational Commitment, Job Satisfaction and Attitudes toward Organizational Change: A Study in the Local Government. International Journal of Public Administration 40, 1 (2017), 77--88.Google ScholarCross Ref
- Rachid Zeffane and Shaker Jamal Bani Melhem. 2017. Trust, job satisfaction, perceived organizational performance and turnover intention. Employee Relations 39, 7 (nov 2017), 1148--1167.Google ScholarCross Ref
Index Terms
- Government employees' adoption of information technology: a literature review
Recommendations
A Proposed Model for Assessing E-Government Adoption Among Civil Servants
CEEeGov '22: Proceedings of the Central and Eastern European eDem and eGov DaysGovernments have adopted e-government worldwide to improve efficiency and effectiveness in their organization. However, the public sector employee's non-adaptive behavior is hampering the digitalization effort. Therefore, this paper aims to present a ...
Trust and risk in e-government adoption
Citizen confidence in government and technology is imperative to the wide-spread adoption of e-government. This study analyzes the impact of trust and risk perceptions on one's willingness to use e-government services. We propose a model of e-government ...
e-Government Adoptions in Developing Countries: A Sri Lankan Case Study
This paper presents a set of lessons learned from the adoption of an e-Government initiative in Sri Lanka. The case study presented in the paper is the e-Pensions project of the e-government initiative of the Government of Sri Lanka called "e-SriLanka". ...
Comments