Software design for electronic banking: managing the user-computer interface

ABSTRACT

Banks are developing new electronic banking products very rapidly. This paper argues that the success of new products depends not only on the technology and on marketing considerations, but also on the quality of the user-computer interface provided for different users of banking systems. The paper also discusses evolving trends in banking technology which will affect interface design.

REFERENCES

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INDEX TERMS

Primary Classification:
  J. Computer Applications
  J.1 ADMINISTRATIVE DATA PROCESSING
      Subjects: Financial (e.g., EFTS)

Additional Classification:
  H. Information Systems
  H.1 MODELS AND PRINCIPLES
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)

General Terms:
Design, Human Factors, Management, Performance, Theory

Keywords:
electronic banking, human-computer interaction, marketing, software, technology