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Customer eXperience: Is This the Ultimate eXperience?

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Published:12 September 2018Publication History

ABSTRACT

"Abilities" and "Xperiences" are well-known and intensely scrutinized in Human-Computer Interaction (HCI). A lot of work was done and published on Usability and User experience (UX). Both concepts are still evolving, and other related concepts arise. Customer experience (CX) is relatively new in HCI; traditionally, CX is more related to the Service Science field. There is no generally agreed definition on CX. The paper expresses our (subjective) point of view on CX, its relationship with UX/Usability, and its relevance for HCI.

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  1. Customer eXperience: Is This the Ultimate eXperience?

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    • Published in

      cover image ACM Other conferences
      Interacción '18: Proceedings of the XIX International Conference on Human Computer Interaction
      September 2018
      232 pages
      ISBN:9781450364911
      DOI:10.1145/3233824

      Copyright © 2018 ACM

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      Association for Computing Machinery

      New York, NY, United States

      Publication History

      • Published: 12 September 2018

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      • short-paper
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      • Refereed limited

      Acceptance Rates

      Interacción '18 Paper Acceptance Rate47of73submissions,64%Overall Acceptance Rate109of163submissions,67%

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