ABSTRACT
"Abilities" and "Xperiences" are well-known and intensely scrutinized in Human-Computer Interaction (HCI). A lot of work was done and published on Usability and User experience (UX). Both concepts are still evolving, and other related concepts arise. Customer experience (CX) is relatively new in HCI; traditionally, CX is more related to the Service Science field. There is no generally agreed definition on CX. The paper expresses our (subjective) point of view on CX, its relationship with UX/Usability, and its relevance for HCI.
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Index Terms
Customer eXperience: Is This the Ultimate eXperience?
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