Unleashed: Web tablet integration into the home

ABSTRACT

To understand how web access from a portable tablet appliance changes the way people use the Internet, MediaOne gave families pen-based tablet computers with a wireless connection to our high-speed data network. We used ethnographic and usability methods to understand how tablets would be integrated into household activities and to define user requirements for such devices. Participants viewed the tablet as conceptually different from a PC. The tablet enabled a high degree of multitasking with household activities, yet flaws in form and function affected use. Results suggest that correctly designed portable Internet appliances will fill a special role in peoples' daily lives, particularly if these devices share information with each other. They will allow spontaneous access to information and communication anywhere.

REFERENCES

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INDEX TERMS

Primary Classification:
  H. Information Systems
  H.3 INFORMATION STORAGE AND RETRIEVAL
      H.3.5 On-line Information Services
          Subjects: Web-based services

Additional Classification:
  C. Computer Systems Organization
  C.5 COMPUTER SYSTEM IMPLEMENTATION
      C.5.3 Microcomputers
          Subjects: Portable devices (e.g., laptops, personal digital assistants)

  H. Information Systems
  H.4 INFORMATION SYSTEMS APPLICATIONS
      H.4.3 Communications Applications

          Nouns: Internet
  H.5 INFORMATION INTERFACES AND PRESENTATION (I.7)
      H.5.2 User Interfaces (D.2.2, H.1.2, I.3.6)
          Subjects: Ergonomics
      H.5.3 Group and Organization Interfaces
          Subjects: Web-based interaction

  J. Computer Applications
  J.7 COMPUTERS IN OTHER SYSTEMS
      Subjects: Consumer products

General Terms:
Design, Human Factors, Management, Measurement, Performance, Theory

Keywords:
Internet appliances, ergonomics, ethnography, hand-held computer, pen-based computing