Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	James W. Cortada, TQM for information systems management: quality practices for continuous improvement, McGraw-Hill, Inc., New York, NY, 1995
	2	Cash, J.I. and McLeod, P.L. Introducing IS technology in strategically dependant companies. Journal of Management Information Systems. Spring, 1995.
	3	Christopher Fox , William Frakes, The quality approach: is it delivering?, Communications of the ACM, v.40 n.6, p.24-29, June 1997  [doi>10.1145/255656.255678]
	4	Markus, L.M. and Keil, M. If we built it, they will come: Designing information systems that people want to use. Sloan Management Review, Summer 1994, 11-25.
	5	Pearson, J.M., Crosby, L., and Orwig, R.A. A framework for the introduction of total quality management into the IS department. Journal of Corn- ;outer Information Systems (Winter 1996-97), 21-26
	6	Leyland F. Pitt , Richard T. Watson , C. Bruce Kavan, Service quality: a measure of information systems effectiveness, MIS Quarterly, v.19 n.2, p.173-187, June 1995  [doi>10.2307/249687]
	7	Premkumar, G., and King, W.R. Organizational characteristics and information systems planning: An empirical study. Information Systems Research 5, 2 0une 1994).
	8	Diane M. Strong , Yang W. Lee , Richard Y. Wang, Data quality in context, Communications of the ACM, v.40 n.5, p.103-110, May 1997  [doi>10.1145/253769.253804]
	9	Antonis C. Stylianou , Ram L. Kumar , Moutaz J. Khouja, A total quality management-based systems development process, ACM SIGMIS Database, v.28 n.3, p.59-71, Summer 1997  [doi>10.1145/272657.272691]
	10	The cracks in quality. The Economist (April 18, 1992).
	11	Zeithaml, V.A., Parasuraman, A. and Berry, L.L. Delivering Quality Service: Balancing Customer Perceptions and Expectations. The Free Press, NY, 1990.

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