The role of trust and assurance services in electronic channels

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The role of trust and assurance services in electronic channels: an exploratory study

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Source

International Conference on Information Systems archive
Proceedings of the 20th international conference on Information Systems table of contents

Charlotte, North Carolina, United States

Pages: 472 - 478

Year of Publication: 1999

ISBN:ICIS1999-X

Authors

Anna Nöteberg	Department of Accountancy and Information Management, University of Amsterdam, The Netherlands
Ellen Christiaanse	Department of Accountancy and Information Management, University of Amsterdam, The Netherlands
Philip Wallage	Department of Accountancy and Information Management, University of Amsterdam, The Netherlands

Sponsor

ACM: Association for Computing Machinery

Publisher

Association for Information Systems Atlanta, GA, USA

Bibliometrics

Downloads (6 Weeks): 10, Downloads (12 Months): 53, Citation Count: 10

Additional Information:

references cited by index terms collaborative colleagues peer to peer

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	AICPA. SCAS: Electronic Commerce Assurance, New York: American Institute of Certified Public Accountants, 1998 (http:// www.aicpa.org/assurance/scas/newsvs/elec/index.htm).
	2	Ajzen, I., and Fishbein, M. Understanding Attitudes and Predicting Social Behavior, Englewood Cliffs, NJ: Prentice Hall, Inc, 1980.
	3	Christiaanse, E., and Venkatraman, N. "Monitoring and Influencing Channel Behavior," in Proceedings of the European Conference on Information Systems, W. Baets (ed.), Aix en Provence, France, 1998, 233-246.
	4	Gem~nden, H. G. "Perceived Risk and Information Search: A Meta-Analysis of the Empirical Evidence," International Journal of Research in Marketing (2), March 1995, pp. 79-100.
	5	Houston, R. W., and Taylor, G. K. "Consumer Perceptions of CPA Web Trust SM Assurances: Evidence on Expectation Gap," International Journal of Auditing (3), 1999, pp. 89-105
	6	Sirkka L. Jarvenpaa , Noam Tractinsky , Michael Vitale, Consumer trust in an Internet store, Information Technology and Management, v.1 n.1-2, p.45-71, 2000
	7	Mohr, J .J.; Fischer, R. J.; and Nevin, J. "Collaborative Communication in Interfirm Relationships: Moderating Effects of Integration and Control," Journal of Marketing (60), July 1996, pp. 103-115.
	8	Novak, T. P.; Hoffman, D. L.; and Peralta, M. "Building Consumer Trust in Online Environments: The Case for Information Privacy," Working Paper, Vanderbilt University, 1998 (http://ecommerce.vanderbilt.edu /papers.html).
	9	Peterson, R. A.; Balasubramanian, S.; and Bronnenberg, B. "Exploring the Implications of the Internet for Consumer Marketing," Journal of the Academy of Marketing Science (4), 1997, pp. 329-346.
	10	Poel, D. van den, and Leunis, J. "Consumer Acceptance of the Internet as a Channel of Distribution," Journal of Business Research (45:3), 1999, pp. 249-256.
	11	Quelch, J .A., and Klein, L. R. "The Internet and International Marketing," Sloan Mangement Review, Spring 1996, pp. 60-75.

CITED BY 10

	Dan J. Kim , Charles Steinfield , Ying-ju Lai, Revisiting the role of web assurance seals in consumer trust, Proceedings of the 6th international conference on Electronic commerce, October 25-27, 2004, Delft, The Netherlands
	Nicholas C. Romano, Jr. , Jerry Fjermestad, Electronic Commerce Customer Relationship Management: A Research Agenda, Information Technology and Management, v.4 n.2-3, p.233-258, April-July 2003
	Rita Walczuch , Henriette Lundgren, Psychological antecedents of institution-based consumer trust in e-retailing, Information and Management, v.42 n.1, p.159-177, December 2004
	Dan J. Kim , Charles Steinfield , Ying-Ju Lai, Revisiting the role of web assurance seals in business-to-consumer electronic commerce, Decision Support Systems, v.44 n.4, p.1000-1015, March, 2008
	D. Harrison McKnight , Norman L. Chervany, What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology, International Journal of Electronic Commerce, v.6 n.2, p.35-59, Number 2/Winter 2001/02
	Robin Pennington , H. Dixon Wilcox , Varun Grover, The Role of System Trust in Business-to-Consumer Transactions, Journal of Management Information Systems, v.20 n.3, p.197-226, Number 3/Winter 2003
	Konrad Janusz Peszynski, Trust in B2C E-commerce: the New Zealand mäori internet shopper, E-commerce and cultural values, Idea Group Publishing, Hershey, PA, 2003
	Sherrie Xiao Komiak , Izak Benbasat, Understanding Customer Trust in Agent-Mediated Electronic Commerce, Web-Mediated Electronic Commerce, and Traditional Commerce, Information Technology and Management, v.5 n.1-2, p.181-207, January-April 2004
	Dan J. Kim , Yong I. Song , S. B. Braynov , H. R. Rao, A multidimensional trust formation model in B-to-C e-commerce: a conceptual framework and content analyses of academia/practitioner perspectives, Decision Support Systems, v.40 n.2, p.143-165, August 2005
	Nicholas C. Romano, Jr. , Jerry Fjermestad, Electronic Commerce Customer Relationship Management: An Assessment of Research, International Journal of Electronic Commerce, v.6 n.2, p.61-113, Number 2/Winter 2001/02