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Trust online

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Communications of the ACM archive
Volume 43 , Issue 12 (December 2000) table of contents

Pages: 34 - 40

Year of Publication: 2000

ISSN:0001-0782

Authors

Batya Friedman	Univ. of Washington, Seattle
Peter H. Khan, Jr.	Univ. of Washington, Seattle
Daniel C. Howe	Univ. of Washington, Seattle

Publisher

ACM New York, NY, USA

Bibliometrics

Downloads (6 Weeks): 95, Downloads (12 Months): 588, Citation Count: 38

Additional Information:

references cited by index terms collaborative colleagues peer to peer

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REFERENCES

Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	Baier, A. Trust and antitrust. Ethics (Jan. 1986), 231-260.
	2	Batya Friedman, Human values and the design of computer technology, Center for the Study of Language and Information, Stanford, CA, 1997
	3	Friedman, B. Social judgments and technological innovation: Adolescents' understanding of property, privacy, and electronic information. Comput. Hum. Behav. 13, 3 (1997), 327-351.
	4	Friedman, B. Value-Sensitive Design: A Research Agenda for Information Technology (contract no: SBR-9729633). National Science Foundation, Arlington, VA, 1999; see www.ischool.washington.edu/vsd/.
	5	Friedman, B. Felten, E., and Millett, L. Informed Consent Online. The University of Washington, 2000.
	6	Kahn, P., Jr. and Turiel, E. Children's conceptions of trust in the context of social expectations. Merrill-Palmer Quart. 34 (1988), 403-419.
	7	Nissenbaum, H. Accountability in a computerized society. Sci. Engin. Ethics 2 (1996), 25-42.
	8	Nissenbaum, H. The meaning of anonymity in an information age. Inform. Soc. 15 (1999), 141-144.
	9	RealNetworks is target of suit in California over privacy issue. The New York Times (Nov. 9, 1999), C16.
	10	Fred B. Schneider, Trust in Cyberspace, National Academy Press, Washington, DC, 1998
	11	Rosman, K. Booking plugs on Amazon.com. Brill's Cont. (Apr. 1999).
	12	Joan van Tassel, Yakety-yak, do talk back!: PEN, the nation's first publicly funded electronic network, makes a difference in Santa Monica, Computerization and controversy (2nd ed.): value conflicts and social choices, Academic Press, Inc., Orlando, FL, 1995

CITED BY 38

	David R. Millen , John F. Patterson, Identity disclosure and the creation of social capital, CHI '03 extended abstracts on Human factors in computing systems, April 05-10, 2003, Ft. Lauderdale, Florida, USA
	Trevor T. Moores , Gurpreet Dhillon, Do privacy seals in e-commerce really work?, Communications of the ACM, v.46 n.12, December 2003
	Khaled M. Khan , Jun Han, Composing Security-Aware Software, IEEE Software, v.19 n.1, p.34-41, January 2002
	Fang-Fang Tang , Marcel G. Thom , Liang Toon Wang , Joai Ching Tan , Wai Yee Chow , Xiaoyun Tang, Using insurance to create trust on the Internet, Communications of the ACM, v.46 n.12, December 2003
	Batya Friedman , Peter H. Kahn, Jr., New directions: a value-sensitive design approach to augmented reality, Proceedings of DARE 2000 on Designing augmented reality environments, p.163-164, April 2000, Elsinore, Denmark
	Amit Basu , Steve Muylle, Authentication in e-commerce, Communications of the ACM, v.46 n.12, December 2003
	Jae Kyu Lee , Jae Won Lee, Internet advertising strategy by comparison challenge approach, Proceedings of the 5th international conference on Electronic commerce, p.450-457, September 30-October 03, 2003, Pittsburgh, Pennsylvania
	Keng Siau , Zixing Shen, Building customer trust in mobile commerce, Communications of the ACM, v.46 n.4, p.91-94, April 2003
	Jacqui Taylor , John MacDonald, The effects of asynchronous computer-mediated group interaction on group processes, Social Science Computer Review, v.20 n.3, p.260-274, Fall 2002
	Jo Lumsden , Lisa MacKay, How does personality affect trust in B2C e-commerce?, Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet, August 13-16, 2006, Fredericton, New Brunswick, Canada
	Lynette I. Millett , Batya Friedman , Edward Felten, Cookies and Web browser design: toward realizing informed consent online, Proceedings of the SIGCHI conference on Human factors in computing systems, p.46-52, March 2001, Seattle, Washington, United States
	Hicham Ibrahim , Pradeep K. Atrey , Abdulmotaleb El Saddik, Semantic similarity based trust computation in websites, Workshop on multimedia information retrieval on The many faces of multimedia semantics, September 28-28, 2007, Augsburg, Bavaria, Germany
	Catherine C. Marshall, The gray lady gets a new dress: a field study of the times news reader, Proceedings of the 2007 conference on Digital libraries, June 18-23, 2007, Vancouver, BC, Canada
	Melanie J. Ashleigh , Joe Nandhakumar, Trust and technologies: Implications for organizational work practices, Decision Support Systems, v.43 n.2, p.607-617, March, 2007
	Yanjun Zuo , Brajendra Panda, Component based trust management in the context of a virtual organization, Proceedings of the 2005 ACM symposium on Applied computing, March 13-17, 2005, Santa Fe, New Mexico
	Primoz Perc, Reasoning about the role of information systems in trusting decisions, Proceedings of the 2001 international conference on Information systems technology and its applications, p.85-97, June 13-15, 2001, Kharkiv, Ukraine
	Chorng-Shyong Ong , Jung-Yu Lai , Yi-Shun Wang, Factors affecting engineers' acceptance of asynchronous e-learning systems in high-tech companies, Information and Management, v.41 n.6, p.795-804, July 2004
	Davide Bolchini , Franca Garzotto , Paolo Paolini, Value-driven design for "infosuasive" web applications, Proceeding of the 17th international conference on World Wide Web, April 21-25, 2008, Beijing, China
	Alexander Osterwalder , Mathias Rossi , Minyue Dong, A framework for narrowing the digital divide, Managing globally with information technology, Idea Group Publishing, Hershey, PA, 2003
	Ahmed Seffah , Mohammad Donyaee , Rex B. Kline , Harkirat K. Padda, Usability measurement and metrics: A consolidated model, Software Quality Control, v.14 n.2, p.159-178, June 2006
	Richard Au , Harikrishna Vasanta , Kim-Kwang Raymond Choo , Mark Looi, A user-centric anonymous authorisation framework in e-commerce environment, Proceedings of the 6th international conference on Electronic commerce, October 25-27, 2004, Delft, The Netherlands
	Ramnath K. Chellappa , Raymond G. Sin, Personalization versus Privacy: An Empirical Examination of the Online Consumer's Dilemma, Information Technology and Management, v.6 n.2-3, p.181-202, April 2005
	Jung-Yu Lai , Chun-Chieh Yang , Wei-Shi Tang, Exploring the effects of dependability on enterprise applications success in e-business, Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future, April 13-15, 2006, Claremont, California, USA
	Rita Walczuch , Henriette Lundgren, Psychological antecedents of institution-based consumer trust in e-retailing, Information and Management, v.42 n.1, p.159-177, December 2004
	Andrea Everard , Dennis F. Galletta, How Presentation Flaws Affect Perceived Site Quality, Trust, and Intention to Purchase from an Online Store, Journal of Management Information Systems, v.22 n.3, p.56-95, Number 3/Winter 2005-6
	Ildemaro Araujo , Iván Araujo, Developing trust in internet commerce, Proceedings of the 2003 conference of the Centre for Advanced Studies on Collaborative research, p.1-15, October 06-09, 2003, Toronto, Ontario, Canada
	Christy M. K. Cheung , Matthew K. O. Lee, Understanding consumer trust in Internet shopping: A multidisciplinary approach, Journal of the American Society for Information Science and Technology, v.57 n.4, p.479-492, February 2006
	Alexander Osterwalder, Understanding ICT-based business models in developing countries, International Journal of Information Technology and Management, v.3 n.2-4, p.333-348, August 2004
	Mary Flanagan , Daniel C. Howe , Helen Nissenbaum, Values at play: design tradeoffs in socially-oriented game design, Proceedings of the SIGCHI conference on Human factors in computing systems, April 02-07, 2005, Portland, Oregon, USA
	Man Kit Chang , Waiman Cheung , Vincent S. Lai, Literature derived reference models for the adoption of online shopping, Information and Management, v.42 n.4, p.543-559, May 2005
	Marios Koufaris , William Hampton-Sosa, The development of initial trust in an online company by new customers, Information and Management, v.41 n.3, p.377-397, January 2004
	Stefano Grazioli , Sirkka L. Jarvenpaa, Consumer and Business Deception on the Internet: Content Analysis of Documentary Evidence, International Journal of Electronic Commerce, v.7 n.4, p.93-118, Number 4/Summer 2003
	Kristof De Wulf , Niels Schillewaert , Steve Muylle , Deva Rangarajan, The role of pleasure in web site success, Information and Management, v.43 n.4, p.434-446, January 2006
	Dan J. Kim , Yong I. Song , S. B. Braynov , H. R. Rao, A multidimensional trust formation model in B-to-C e-commerce: a conceptual framework and content analyses of academia/practitioner perspectives, Decision Support Systems, v.40 n.2, p.143-165, August 2005
	Dan J. Kim , Donald L. Ferrin , H. Raghav Rao, A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents, Decision Support Systems, v.44 n.2, p.544-564, January, 2008
	Batya Friedman , Peter H. Kahn, Jr., Human values, ethics, and design, The human-computer interaction handbook: fundamentals, evolving technologies and emerging applications, Lawrence Erlbaum Associates, Inc., Mahwah, NJ, 2002
	William Hampton-Sosa , Marios Koufaris, The Effect of Web Site Perceptions on Initial Trust in the Owner Company, International Journal of Electronic Commerce, v.10 n.1, p.55-81, Number 1/Fall 2005
	Donovan Artz , Yolanda Gil, A survey of trust in computer science and the Semantic Web, Web Semantics: Science, Services and Agents on the World Wide Web, v.5 n.2, p.58-71, June, 2007

INDEX TERMS

Primary Classification:
K. Computing Milieux
K.6 MANAGEMENT OF COMPUTING AND INFORMATION SYSTEMS

Additional Classification:
H. Information Systems
H.1 MODELS AND PRINCIPLES
H.3 INFORMATION STORAGE AND RETRIEVAL
H.3.4 Systems and Software

Nouns: World Wide Web (WWW)

K. Computing Milieux
K.4 COMPUTERS AND SOCIETY
K.4.1 Public Policy Issues
Subjects: Privacy

General Terms:
Human Factors, Reliability, Security

Collaborative Colleagues:

Batya Friedman: colleagues

Peter H. Khan, Jr.: colleagues

Daniel C. Howe: colleagues

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