Facilitating knowledge flow through the enterprise

ABSTRACT

This paper is concerned with the issues we encountered when attempting to achieve enterprise level knowledge reuse. We present 3 pilot studies where new visualization techniques were used to allow manufacturing and service operations take advantage of engineering knowledge embodied in 3D models. Though all these studies showed dramatic productivity increases, only one business unit from the studies is currently working to achieve the reuse. There are a number of reasons why this is so, but the key underlying theme is a lack of enterprise level commitment to knowledge sharing and a lack of an adequate knowledge architecture for sharing knowledge across organizational boundaries. We conclude with an approach for facilitating knowledge flow across functional units.

References

1. 1.APQC Process Classijication Framework. http://www.apqc.org/free/framework.cfm version: http://www.aoqc.org/free/Framewrk.ndI)
2. 2.Tiwana, Amrit, The Knowledge Management Toolkit: Practical Techniques for Building a Knowledge Management System, Prentice-Hall PTR, 2000.

Index Terms

• Human-centered computing

  • Collaborative and social computing

    • Collaborative and social computing theory, concepts and paradigms

      • Computer supported cooperative work

• Information systems

  • Information systems applications

    • Process control systems

• Social and professional topics

  • Professional topics

    • Computing and business

      • Computer supported cooperative work

      • Reengineering