Jack J. Baroudi
Abstract
Recent research has shown that key DP/IS personnel job outcomes (e.g., turnover, organizational commitment, job satisfaction) are affected by job design, leadership characteristics, and role variables. This study investigates another class of variables, the technological environment faced by DP/IS personnel, that might impact these job outcomes. The technological environment includes (1) development methodologies employed, (2) project teams and reporting relationships, and (3) work characteristics. Variables from all classes were found to impact DP/IS job outcomes. Over 11 percent of the variance in DP/IS job satisfaction is explained by these variables.
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Index Terms
- Impact of the technological environment on programmer/analyst job outcomes
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Reviews
Graham Peter Mead
This paper is concerned with the way that the technological environment, within which DP personnel work, affects turnover, organizational commitment, and job satisfaction. The technological factors considered include development methodologies (e.g., structured methods, 4GLs), method of organization (e.g., individual or multiple reporting relationships, team assignments), and work characteristics (e.g., variety of work, project duration, innovativeness). The research analyzes responses from 229 participants, all of whom are employed in large centralized DP groups, primarily within financial institutions. The analysis showed that of the 14 expected relationships which the researchers investigated, only five were positively supported. In a number of other cases no relationship was identified, although one had been anticipated. In one case, a relationship was identified which was the reverse of the anticipated result. The research was conducted in a very specific working environment and cannot be taken to be representative of the DP industry as a whole. Nevertheless, its results come as something of a surprise in a number of respects. Relatively little previous research has been undertaken to investigate the relationships which this work examines. It is to be hoped that more will be forthcoming, building on that described in this paper and covering other types of work environments.
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