ABSTRACT
Consultants are trained to serve student and faculty computer users, first by having them observe the consulting process, and then by having them try it themselves with an experienced consultant looking on. Trainees are taught some acceptable responses to situations where they cannot readily solve the problem. They are challenged to become skillful in choosing the best response. Trainees are shown many sources of information, and then asked to become skillful in choosing among them.
- Training consultants
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