A. Embad
ABSTRACT
Issues addressing the time needed to learn a software system and the effectiveness of the communication between the end-user and a software system have been receiving attention over the past decade [e.g., Emdad, 1988, Pepper, 1981, Way, 1982]. This paper reports on an empirical investigation on the instructional effectiveness of the printed software documentation versus the online help facilities of a software system.
Index Terms
- The relationships between online help systems and print documentation: an empirical investigation
Recommendations
Lessons from a cross-domain investigation of empirical practices
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