ABSTRACT
BEFORE THE POPULARITY of microcomputers, the computing environment in many universities was usually comprised of a single mainframe computer. Although the development of minicomputers started a drift away from a single vendor environment for computing hardware, the changes that occurred were of the type that many user services personnel could easily handle.
The popularity of microcomputers in a university environment has had a strong impact on the type of support which is given to users. Typically, users will insist on deciding what type of microcomputer they want to purchase, and then will make demands on user services staff for software support of their machines. In another situation, users who are accustomed to addressing all questions to the computing center will inquire about what is the best machine and software that can be purchased for a particular application.
The purpose of this paper is to describe some of the different models which are used for supporting microcomputers in a university environment. The advantages and disadvantages of each of these models will be discussed. The intention is not to suggest that one model is superior to another. Rather, the intention is to illustrate how different models are used to handle different situations.
Index Terms
- Supporting microcomputers in a multi-vendor environment
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