The software sampler workshop: Intermediate training for university microcomputer users

ABSTRACT

The acquisition of microcomputers has changed the nature of user support at the Ohio State University. The pioneer micro users of a few years ago primarily desired assistance in these areas:

• introductory terminology, “computerese” vocabulary;

• setting up their new systems;

• communicating with the mainframes on campus.

As users gained experience on their systems, training demands evolved. Now micro users want training in the “big three,” word processing, data base management, and electronic spreadsheets.

In this paper, I shall examine this evolution in training support. What is taught, including a basic outline of objectives, and specific examples of materials, will be discussed. Finally, a plan for administration will be given.

Index Terms

• Social and professional topics

  • Professional topics

    • Management of computing and information systems

      • Project and people management

        • Computer and information systems training