Index Terms
- The information center: A unified approach to user services
Recommendations
An investigation of the information center from the user's perspective
This paper reports the findings of a field study conducted to obtain the end-user's viewpoint regarding the Information Center as a concept, and as an organization deployed in the user's own company. The study was conducted during 1985, and involved ...
An examination of information center implementation and impact
CSC '85: Proceedings of the 1985 ACM thirteenth annual conference on Computer ScienceThe concept of the Information Center was developed by IBM in 1976 in response to the large backlogs in applications development facing data processing departments. The concept called for a new degree of cooperation and mutual support between the end ...
Comments