Ray Argo
ABSTRACT
I am Ray Argo and I represent the University System of Georgia Computer Network (USCN). In my official capacity I am the manager of Network Services Technical Support - better known to you as user services.
Today I am going to talk with you about the USCN and “Changing Support Services” that have been required to keep pace with our user demands. I am not here to enlighten you or necessarily provide words of wisdom on how user support should be handled. I am here to share our experiences in supporting users in a large distributed network, to tell you how we support them today, and how we think they will need to be supported in the future. More specifically I will ...
• Give you a brief historical perspective of the USCN
• Describe our user support philosophy
• Describe our current support activities
• Describe where we think we are headed with support services
• Describe what we think it will take to get there
• Summarize Comments
Index Terms
- Changing Support Services in the University System of Georgia Computer Network
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