ABSTRACT
Computing Services at the University of California, Berkeley presents a wide variety of Short Courses each quarter. We cover CMS and UNIX, a number of program products, and installation-specific general information. Last Spring Quarter we presented 24 courses ranging in length from 2 hours to 9 hours. They were attended by about 650 people. The instructors are members of our Consulting staff and of our Applications Software Group. The demand for these courses far outstrips our ability to provide instruction, in terms of space, number of instructors, and expertise of instructors—expertise over the broad range of products that we offer and expertise as teachers. We are exploring a number of avenues of providing self-paced instruction, including audio and video-tapes, and we spend a significant amount of staff time developing, writing, revising, and generally improving the quality of, our documentation. But users like to have their hands held, and no matter how much self-paced material we can ever provide, they are still going to want personal instruction. Our goals are to reduce the amount of live instruction altogether and to wean them from the feeling that they should receive step by step help. If we are successful, we expect to reach a much larger audience per instructor hour. Obviously, we have to have good teachers - and teachers skilled in developing material for various media- to do any of these kinds of instruction.
Index Terms
- Short Courses: Using video-tapes for instructor's self evaluation
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