Bill Brown
ABSTRACT
This paper presents some observations and impressions gained through attempting to define the needs of, and provide assistance to, microcomputer users at MSU over the past two years. Consideration is given to technical and non-technical factors that result in similarities, but that also raise unique problems and opportunities, when compared to traditional, centralized computing. The author concludes that the need for User Services will continue, if not become more acute, in the foreseeable future, in an increasingly autonomous and decentralized computing environment; the most effective way to meet these needs is with an educational program aimed at fostering self-sufficiency and cooperation among the users themselves, and with temporary, on-site assistance that involves users in developing perspective on both their computing needs and the responsibility they must assume if they are to supply their own computing power.
Index Terms
- User services in a semi-autonomous, decentralized computing environment
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