Pros and cons of various user education modes

ABSTRACT

Panel will discuss various methods for providing assistance and education to users. Results from the University of Minnesota experience will be presented to help compare and evaluate the relative advantages and disadvantages of the following modes:

Short Courses

Multi-level Documentation

On-line Documentation, including HELP files

Telephone Consulting

Face-to-Face Consulting

Audio-Visual Materials (video tapes)

CAI for Use of Computers

Index Terms

• Applied computing

  • Education