David M. Clayton
ABSTRACT
As User Services groups and Computer Centers evolve, suggestions are made and procedures and policies developed. A number of these are of a necessary nature, mandated by existing or developing conditions, and neither fabulous nor infamous. But from time to time, an idea or policy comes along which distinguishes itself from the commonplace. These ideas stand out.
Toward this end, we sent questionnaires to a number of institutions, asking them to share what they considered to be the BEST of their best ideas, and the WORST of their worst ideas. We had intended these suggestions to help representatives of newly organized User Services groups, but as we reviewed the submissions, it seemed that they had a more general appeal. They are presented here, for the most part unedited and uneditorialized. Some are system specific but most ideas can be abstracted to other systems.
Index Terms
- The best of the best and the worst of the worst
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