Note: OCR errors may be found in this Reference List extracted from the full text article. ACM has opted to expose the complete List rather than only correct and linked references.

	1	William W. Cotterman , Kuldeep Kumar, User cube: a taxonomy of end users, Communications of the ACM, v.32 n.11, p.1313-1320, Nov. 1989  [doi>10.1145/68814.68816]
	2	Chittibabu Govindarajulu, The status of helpdesk support, Communications of the ACM, v.45 n.1, p.97-100, January 2002  [doi>10.1145/502269.502272]
	3	John F. Rockart , Lauren S. Flannery, The management of end user computing, Communications of the ACM, v.26 n.10, p.776-784, Oct. 1983  [doi>10.1145/358413.358429]

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