Towards a Corporate Performance Measurement System

ABSTRACT

Corporate performance measurement is focused too strongly on the traditional functional structure of an organisation and business processes are not measured systematically. Basically, business processes are designed to transform organisational strategies into operation and create a result of value to customers. As a business process is performed by a group of organisational units, processes and the organisational structure are interdependent. Consequently, their performance must not be measured in isolation. This paper illustrates how a data warehouse can be used to facilitate a Corporate Performance Measurement System by the integration of business process performance information into a traditional data warehouse that generally represents only the functional organisation. The Corporate Performance Measurement System provides a single source of information on the performance of the company. As a proof of concept in a business environment, a feasibility study has been implemented in the insurance sector. This performance measurement approach fully supports a modern organisational structure: the customer-oriented process perspective coexisting with the traditional functional structure.

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INDEX TERMS

Keywords:
business processes, data warehouse, performance measurement, workflow management systems