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Adaptivity in speech-based multilingual e-mail client

Published: 23 October 2004 Publication History

Abstract

In speech interfaces users must be aware what can be done with the system - in other words, the system must provide information to help the users to know what to say. We have addressed this challenge by using adaptive techniques that support the learning and use of speech applications. We describe how adaptivity can be supported on architectural level, how user modeling can help to make the interface more adaptive, how integrated tutoring teaches the users to use speech applications and how context adaptive universal commands support cross domain learning. Specific issues concerning e-mail domain are discussed and examples from a working speech-based e-mail application are given.

References

[1]
Hakulinen, J., Turunen, M., & Salonen, E-P., "Agents for Integrated Tutoring in Spoken Dialogue Systems", Proc. of the Eurospeech 2003, 2003.]]
[2]
Hartikainen, M., Salonen, E-P. & Turunen, M., "Subjective Evaluation of Spoken Dialogue Systems Using SERVQUAL Method", Proc. of ICSLP 2004, 2004. (to appear)]]
[3]
Jokinen, K. & Kanto, K., "User Expertise Modelling and Adaptivity in a Speech-based E-mail System". Proc. of ACL-2004, 2004. (to appear)]]
[4]
Litman, D., Pan, S. Designing and Evaluating an Adaptive Spoken Dialogue System. User Modeling and User-Adapted Interaction, Vol. 12, No. 2/3, 2002.]]
[5]
Rosenfeld, R., Olsen, D., Rudnicky, A. Universal speech interfaces. ACM Interactions, Vol. 8, No. 6, ACM Nov./Dec., 2001.]]
[6]
Salonen, E-P., Hartikainen, M., Turunen, M., Hakulinen J. & Funk, J. A., "Flexible Dialogue Management Using Distributed and Dynamic Dialogue Control", Proc. of ICSLP 2004, 2004. (to appear)]]
[7]
Suhm, B., "Towards Best Practices for Speech User Interfaces", Proc. of the Eurospeech 2003, 2003.]]
[8]
Turunen, M. & Hakulinen, J., "Jaspis - A Framework for Multilingual Adaptive Speech Applications", Proc. of ICSLP 2000, 2000.]]
[9]
Turunen, M. & Hakulinen, J., "Mailman - a Multilingual Speech-only E-mail Client based on an Adaptive Speech Application Framework", Proc. of Workshop on Multi-Lingual Speech Communication (MSC 2000), 2000.]]
[10]
Turunen, M., Salonen, E-P., Hartikainen, M. & Hakulinen, J. "Robust and Adaptive Architecture for Multilingual Spoken Dialogue Systems. Proc. of ICSLP 2004, 2004. (to appear)]]
[11]
Turunen, M., Salonen, E-P., Hartikainen, M., Hakulinen, J., Black, W. J., Ramsay, A. Funk, A., Conroy, A., Thompson, P., Stairmand, M., Jokinen, K., Rissanen, J., Kanto, K., Kerminen, A., Gambäck, B., Cheadle, M., Olsson, F., Sahlgren, M. 2004. "AthosMail - a multilingual Adaptive Spoken Dialogue System for E-mail Domain" Proc. of the COLING Workshop Robust and Adaptive Information Processing for Mobile Speech Interfaces, 2004. (to appear).]]

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cover image ACM Other conferences
NordiCHI '04: Proceedings of the third Nordic conference on Human-computer interaction
October 2004
472 pages
ISBN:1581138571
DOI:10.1145/1028014
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 23 October 2004

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Author Tags

  1. adaptation
  2. voice I/O

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NordiCHI04
NordiCHI04: NordiCHI 2004
October 23 - 27, 2004
Tampere, Finland

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Overall Acceptance Rate 379 of 1,572 submissions, 24%

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