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Managing inter-organisational workflows in eGovernment services

Published: 25 March 2004 Publication History

Abstract

E-government refers to the use of ICTs to promote more efficient and effective government services, allow greater public access to information and make government more accountable to citizens. Though e-government initiatives are common in most countries, getting the claimed benefits of e-government has not been easy for various technological as well as organisational reasons. In addition to government structures and ICT systems, government processes have played a very significant role in bringing e-government success. Unfortunately most government services involve processes carried out by multiple government agencies and have poor performance due to poor coordination among various agencies. This paper analyses such inter-organisational processes (IOPs) for improving their workflows and develops a framework for workflow management in such processes. Further it describes the concept of 'public process' as an effective workflow management tool, and explains its application through a case study.

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  • (2019)Process Transformations in E-GovernanceInternational Journal of Electronic Government Research10.4018/IJEGR.201904010515:2(90-107)Online publication date: 1-Apr-2019
  • (2019)A Reverse Data-Centric Process Design Methodology for Public Administration ProcessesElectronic Government and the Information Systems Perspective10.1007/978-3-030-27523-5_7(85-99)Online publication date: 28-Jul-2019
  • (2015)Organizational Performance FrameworkInternational Journal of Civic Engagement and Social Change10.4018/ijcesc.20151001042:4(52-64)Online publication date: 1-Oct-2015
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    cover image ACM Other conferences
    ICEC '04: Proceedings of the 6th international conference on Electronic commerce
    March 2004
    684 pages
    ISBN:1581139306
    DOI:10.1145/1052220
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    New York, NY, United States

    Publication History

    Published: 25 March 2004

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    Author Tags

    1. coordination
    2. eGovernment applications
    3. modelling
    4. performance and design

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    View all
    • (2019)Process Transformations in E-GovernanceInternational Journal of Electronic Government Research10.4018/IJEGR.201904010515:2(90-107)Online publication date: 1-Apr-2019
    • (2019)A Reverse Data-Centric Process Design Methodology for Public Administration ProcessesElectronic Government and the Information Systems Perspective10.1007/978-3-030-27523-5_7(85-99)Online publication date: 28-Jul-2019
    • (2015)Organizational Performance FrameworkInternational Journal of Civic Engagement and Social Change10.4018/ijcesc.20151001042:4(52-64)Online publication date: 1-Oct-2015
    • (2013)State based access control for open e-governanceProceedings of the 7th International Conference on Theory and Practice of Electronic Governance10.1145/2591888.2591892(19-27)Online publication date: 22-Oct-2013
    • (2013)Inter-organizational interaction in public and private sectors – a comparative studyTransforming Government: People, Process and Policy10.1108/TG-07-2013-00187:4(431-452)Online publication date: 21-Oct-2013
    • (2010)Inter-organizational information systems and interaction in public vs. private sector - comparing two casesProceedings of the 9th IFIP WG 8.5 international conference on Electronic government10.5555/1887132.1887137(38-49)Online publication date: 29-Aug-2010
    • (2010)Data-centric workflows in governmentProceedings of the 11th Annual International Digital Government Research Conference on Public Administration Online: Challenges and Opportunities10.5555/1809874.1809902(138-146)Online publication date: 17-May-2010
    • (2010)The logistics of information management within an eGovernment contextJournal of Enterprise Information Management10.1108/1741039101108860023:6(694-723)Online publication date: 19-Oct-2010
    • (2010)Providing Adaptive and Evolving Government E-Services through Citizen-Centric Process ViewsE-Government, E-Services and Global Processes10.1007/978-3-642-15346-4_4(32-45)Online publication date: 2010
    • (2010)Inter-organizational Information Systems and Interaction in Public vs. Private Sector – Comparing Two CasesElectronic Government10.1007/978-3-642-14799-9_4(38-49)Online publication date: 2010
    • Show More Cited By

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