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The stakeholder forest: designing an expenses application for the enterprise

Published: 02 April 2005 Publication History

Abstract

This paper discusses the redesign of PeopleSoft's Enterprise Expenses product from a product that was notorious for it's complexity into a product that was both usable and one of PeopleSoft's best selling products. The process used was a combination of best practices from user-centered design, business and marketing to deliver a usable application on a pure-html "no-code on the client" platform. The design effort was also a collaboration of design, usability engineers, business strategy, functional analysts and developers (and of course our customers!) At the same time, the process needed to track the competing interests of various stakeholders: clients, their end users, their business processes, our technical requirements, our limited resources and our internal stakeholders. The designed solution had to work within a framework that could not be re-written. A poorly working metaphor was redefined into a concept that would work better with the end-users.

References

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Dreyfuss, H. Designing for People. New York, NY: Allworth Press, 2002.
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Faimond, P & Weigand, J. The Nature of Design, Cincinnati, OH: How Design Books, 2004.
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Garreth, J. Elements of User Experience. New York, NY: New Riders Press, 2002.
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Hackos J., Redish, J. User and Task Analysis for Interface Design. San Jose, CA: Wiley & Sons, 1998.
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Kuniavsky M. Observing the User Experience. New York, NY: Morgan-Kaufman, 2003.
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McGrath, C. Product Strategy for High Technology Companies. New York, NY: McGraw-Hill, 2002
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Van Duyn, D., Landay, J. Hong, J. The Design of Sites, San Francisco, CA: Addison-Wesley, 2003.

Cited By

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  • (2022)User Experience Research in the Work Context: Maps, Gaps and AgendaProceedings of the ACM on Human-Computer Interaction10.1145/35129796:CSCW1(1-28)Online publication date: 7-Apr-2022
  • (2016)Lean but not Mean UX: Towards a Spiral UX Design ModelDesign, User Experience, and Usability: Design Thinking and Methods10.1007/978-3-319-40409-7_3(25-33)Online publication date: 22-Jun-2016
  • (2012)Testing & quantifying ERP usabilityProceedings of the 1st Annual conference on Research in information technology10.1145/2380790.2380799(31-36)Online publication date: 11-Oct-2012
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  1. The stakeholder forest: designing an expenses application for the enterprise

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      cover image ACM Conferences
      CHI EA '05: CHI '05 Extended Abstracts on Human Factors in Computing Systems
      April 2005
      1358 pages
      ISBN:1595930027
      DOI:10.1145/1056808
      Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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      Published: 02 April 2005

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      Author Tags

      1. business software
      2. case study
      3. design expo
      4. travel and expense software
      5. user experience
      6. user-centered design

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      Cited By

      View all
      • (2022)User Experience Research in the Work Context: Maps, Gaps and AgendaProceedings of the ACM on Human-Computer Interaction10.1145/35129796:CSCW1(1-28)Online publication date: 7-Apr-2022
      • (2016)Lean but not Mean UX: Towards a Spiral UX Design ModelDesign, User Experience, and Usability: Design Thinking and Methods10.1007/978-3-319-40409-7_3(25-33)Online publication date: 22-Jun-2016
      • (2012)Testing & quantifying ERP usabilityProceedings of the 1st Annual conference on Research in information technology10.1145/2380790.2380799(31-36)Online publication date: 11-Oct-2012
      • (2006)What do usability evaluators do in practice?Proceedings of the 6th conference on Designing Interactive systems10.1145/1142405.1142439(209-218)Online publication date: 26-Jun-2006
      • (2006)Effective Prototyping for Software MakersundefinedOnline publication date: 12-Dec-2006

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