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Unifying the cisco intranet through hierarchical navigation

Published: 02 April 2005 Publication History

Abstract

Cisco web-enabled numerous processes during a period of rapid growth, resulting in a number of disconnected sites and tools. Although this innovation cut costs, employees could not easily find information and had to learn new models of navigation and interaction. This paper describes how the Intranet Strategy team responded by designing a hierarchical navigation system that met user and business requirements, connected numerous isolated sites, and encouraged standardization and governance of the Intranet. The team leveraged prior work on navigation for Cisco's public web site, created and tested a series of prototypes, and integrated the final design with an innovative template framework. The result was better navigation, increased relevancy, and reduced costs.

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cover image ACM Conferences
CHI EA '05: CHI '05 Extended Abstracts on Human Factors in Computing Systems
April 2005
1358 pages
ISBN:1595930027
DOI:10.1145/1056808
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

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Published: 02 April 2005

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Author Tags

  1. information architecture
  2. interaction design
  3. intranets
  4. navigation
  5. usability
  6. user interface design
  7. user research
  8. user-centered design
  9. visual design

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Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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