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Evaluating technology for coordinating communication

Published: 02 April 2005 Publication History

Abstract

The goal of this work is two-fold: (1) propose a model of communication initiation and response, and (2) evaluate the utility of a set of technology interventions based on that model for coordinating communication. The contribution to the field of HCI will be useful recommendations for the design of electronic communication systems.

References

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Dabbish, L.A. and Kraut, R.E. Controlling interruptions: Awareness displays and social motivation for coordination. In Proc. CSCW 2004, ACM Press, (2004), 182--191.
[2]
Gonzales, V.M. and Mark, G. "Constant, constant, multi-tasking craziness": Managing multiple work spheres. In Proc. CHI 2004, ACM Press, (2004), 113--120.
[3]
Horvitz E. and Apacible J. Learning and reasoning about interruption. In Proc. ICMI, ACM Press (2003), 20--27.
[4]
Kraut, R., Fish, R., Root, R., and Chalafonte, B. Informal communication in organizations: Form, function, and technology. In R. Baecker, ed., Groupware and Computer-Supported Cooperative Work, Morgan Kaufmann, (1993), 287--314.
[5]
McFarlane D. C. and Latorella K. The scope and importance of human interruption in human-computer interaction design, Human-Computer Interaction, 17,1, (2002), 1--61.
[6]
Perlow, L. The time famine: Towards a sociology of work time. Administrative Science Quarterly, 44, (1999), 57--81.

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cover image ACM Conferences
CHI EA '05: CHI '05 Extended Abstracts on Human Factors in Computing Systems
April 2005
1358 pages
ISBN:1595930027
DOI:10.1145/1056808
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 02 April 2005

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Author Tags

  1. awareness
  2. coordination
  3. human attention
  4. interruption

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CHI05
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Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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