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Acceptance and usability of a relational agent interface by urban older adults

Published: 02 April 2005 Publication History

Abstract

This study examines the acceptance and usability of an animated conversational agent designed to establish long-term relationships with older, mostly minority adult users living in urban neighborhoods. The agent plays the role of an exercise advisor who interacts with subjects daily for two months on a touch-screen computer installed in their homes for the study. Survey results indicate the eight subjects who completed the pilot study (aged 62-82) found the agent very easy to interact with, even though most of them had little or no previous experience using computers. Most subjects also indicated strong liking for and trust in the agent, felt that their relationship with the agent was more similar to a close friend than a stranger, and expressed a strong desire to continue working with the agent at the end of the study. These results were also confirmed through qualitative analysis of post-experiment debrief transcripts.

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cover image ACM Conferences
CHI EA '05: CHI '05 Extended Abstracts on Human Factors in Computing Systems
April 2005
1358 pages
ISBN:1595930027
DOI:10.1145/1056808
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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New York, NY, United States

Publication History

Published: 02 April 2005

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Author Tags

  1. embodied conversational agent
  2. health
  3. longitudinal study
  4. older adult
  5. relational agent
  6. social agent

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  • (2024)Adopting Collaborative Robotics in Traditional Crafts: A User Acceptance Model for Small Businesses in Saudi ArabiaJournal of Machine Intelligence and Data Science10.11159/jmids.2024.0135Online publication date: 2024
  • (2024)Speaker Intimacy Estimation in Chat-Talks Based on Verbal and Non-Verbal InformationIEEE Access10.1109/ACCESS.2024.3507945(1-1)Online publication date: 2024
  • (2024)Designing an age-friendly conversational AI agent for mobile bankingInternational Journal of Human-Computer Studies10.1016/j.ijhcs.2024.103262187:COnline publication date: 1-Jul-2024
  • (2024)Evaluating the Persuasive Potential from Software Design SpecificationsPersuasive Technology10.1007/978-3-031-58226-4_2(15-25)Online publication date: 10-Apr-2024
  • (2023)The Co-Design of an Embodied Conversational Agent to Help Stroke Survivors Manage Their RecoveryRobotics10.3390/robotics1205012012:5(120)Online publication date: 22-Aug-2023
  • (2023)Identifying Which Relational Cues Users Find Helpful to Allow Tailoring of e-Coach DialoguesMultimodal Technologies and Interaction10.3390/mti71000937:10(93)Online publication date: 2-Oct-2023
  • (2023)Development of an Alcohol Refusal Training in Immersive Virtual Reality for Patients With Mild to Borderline Intellectual Disability and Alcohol Use Disorder: Cocreation With Experts in Addiction CareJMIR Formative Research10.2196/425237(e42523)Online publication date: 26-Apr-2023
  • (2023)Designing Healthcare Relational Agents: A Conceptual Framework with User-Centered Design Guidelines2023 IEEE Symposium on Computers and Communications (ISCC)10.1109/ISCC58397.2023.10218039(1-4)Online publication date: 9-Jul-2023
  • (2023)Voice-Based Interaction for an Aging Population: A Systematic Review2023 3rd International Conference on Intelligent Communication and Computational Techniques (ICCT)10.1109/ICCT56969.2023.10075801(1-8)Online publication date: 19-Jan-2023
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