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The effect of content customization on learnability and perceived workload

Published: 02 April 2005 Publication History

Abstract

One of the key e-commerce challenges is to maintain an increasing amount of information up-to-date. This is a challenging task because frequently there is a substantial amount of data being created under tight deadlines. It is important that data management tools used for these tasks are efficient and easy to use. The present study describes the effect of UI content customization on learnability and perceived workload. Participants were asked to create 20 different products using four different web prototypes that varied in content density and customization capability. Mean time on task over 20 trials was fit using a power function and perceived workload was collected using NASA Task Load Index. The results obtained indicate that content customization allows users to reach peak performance faster and reduce task learning. Also, content customization reduces perceived mental demand and frustration as content density increases. Finally, participants performed faster and with higher satisfaction under the customization conditions.

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  • (2019)Investigating the Combination of Adaptive UIs and Adaptable UIs for Improving Usability and User Performance of Complex UIsInternational Journal of Human–Computer Interaction10.1080/10447318.2019.1606975(1-13)Online publication date: 29-May-2019
  • (2017)Object-Oriented User Interface Customization: Reduce Complexity and Improve Usability and AdaptationDigital Human Modeling. Applications in Health, Safety, Ergonomics, and Risk Management: Ergonomics and Design10.1007/978-3-319-58463-8_34(404-417)Online publication date: 14-May-2017
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  1. The effect of content customization on learnability and perceived workload

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    cover image ACM Conferences
    CHI EA '05: CHI '05 Extended Abstracts on Human Factors in Computing Systems
    April 2005
    1358 pages
    ISBN:1595930027
    DOI:10.1145/1056808
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Published: 02 April 2005

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    Author Tags

    1. content management
    2. customization
    3. e-commerce
    4. learning curves

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    Cited By

    View all
    • (2019)Investigating the Combination of Adaptive UIs and Adaptable UIs for Improving Usability and User Performance of Complex UIsInternational Journal of Human–Computer Interaction10.1080/10447318.2019.1606975(1-13)Online publication date: 29-May-2019
    • (2017)Object-Oriented User Interface Customization: Reduce Complexity and Improve Usability and AdaptationDigital Human Modeling. Applications in Health, Safety, Ergonomics, and Risk Management: Ergonomics and Design10.1007/978-3-319-58463-8_34(404-417)Online publication date: 14-May-2017
    • (2013)Exploring Adaptivity in Service Development: The Case of Mobile PlatformsJournal of Product Innovation Management10.1111/jpim.1211031:3(501-515)Online publication date: 8-Oct-2013
    • (2012)Interactivity as self-expressionProceedings of the SIGCHI Conference on Human Factors in Computing Systems10.1145/2207676.2207731(395-404)Online publication date: 5-May-2012
    • (2012)Designing tailorable software systems with the users’ participationJournal of the Brazilian Computer Society10.1007/s13173-012-0070-x18:3(213-227)Online publication date: 24-Apr-2012
    • (2011)Finding the right way for interrupting people improving their sitting postureProceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part II10.5555/2042118.2042120(1-17)Online publication date: 5-Sep-2011
    • (2011)A framework for designing flexible systems2011 IEEE International Conference on Systems, Man, and Cybernetics10.1109/ICSMC.2011.6084068(2600-2607)Online publication date: Oct-2011
    • (2010)Making interactive systems more flexibleProceedings of the IX Symposium on Human Factors in Computing Systems10.5555/1999593.1999605(101-110)Online publication date: 5-Oct-2010
    • (2009)Interface feature prioritization for web servicesComputers in Human Behavior10.1016/j.chb.2008.12.02825:4(862-877)Online publication date: 1-Jul-2009
    • (2007)Using patterns to support the design of flexible user interactionProceedings of the 12th international conference on Human-computer interaction: interaction design and usability10.5555/1772490.1772607(1033-1042)Online publication date: 22-Jul-2007
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