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Focus on the individual: the future of web-based product support

Published: 02 April 2005 Publication History

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References

[1]
Pierce, R. (2003) Building on User's Experience: Optimizing your documentation with the help of technical support. In Proceedings of SIG for Design Communications 2003, San Francisco: ACM Press, 6--11.
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Association of Support Professionals, (2004) http://www.asponline.com/awards.html.
[3]
Mayhew, D. Cost-Justifying Usability. Morgan Kaufman, NY. 1994
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Riecken, D., Guest Editor (2000). Personalization: special issue. Communications of the ACM, 43, 8.
[5]
Aberg, J. & Shahmehri, N. (2001). An empirical study of human Web assistants: implications for user support in Web information systems. In Proceedings of the SIGCHI conference on Human factors in computing systems. Seattle, WA. p. 404--411.
[6]
Dumais, S., Cutrell, E., Cadiz, J.J., Jancke, G., Sarin, R., and Robbins, D. (2003) Stuff I've seen: a system for personal information retrieval and re-use. In Proceedings of SIGIR 2003, New York: ACM Press, 72--79.
[7]
Paymans, T., Lindenberg, J., & Neerincx, M. (2004) Usability trade-offs for adaptive user interfaces: ease of use and learnability, In Proceedings of the 9th international conference on Intelligent user interface, Funchal, Madeira, Portugal. pp. 301--303.
[8]
Karat, C., Blom, J., & Karat, J., Designing Personalized User Experiences in Ecommerce. Kluwer Academic Publishers. 2004.

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  • (2024)Towards Sustainable Internet Service Provision: Analyzing Consumer Preferences through a Hybrid TOPSIS–SEM–Neural Network FrameworkSustainability10.3390/su1611476716:11(4767)Online publication date: 3-Jun-2024

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cover image ACM Conferences
CHI EA '05: CHI '05 Extended Abstracts on Human Factors in Computing Systems
April 2005
1358 pages
ISBN:1595930027
DOI:10.1145/1056808
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 02 April 2005

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  1. customization
  2. personalization
  3. product support

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  • (2024)Towards Sustainable Internet Service Provision: Analyzing Consumer Preferences through a Hybrid TOPSIS–SEM–Neural Network FrameworkSustainability10.3390/su1611476716:11(4767)Online publication date: 3-Jun-2024

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