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The Cooperative Quality Chain management in e-commerce environment

Published: 15 August 2005 Publication History

Abstract

Based on the discussion about the inadaptability of the traditional quality chain model in the e-commerce and global manufacturing environment, a new concept named CQC (Cooperative Quality Chain management) is raised in this paper. To meet the more requirements on agility, globalization, distribution and cooperation, the CQC argues to break the "black boxes" in the traditional quality chain so as to build a cooperative, smooth, successive, controlled and agile quality chain among the partners in the global supply chain. By introducing the most recently information technical and managerial theories into the quality chain management, a four-layer conceptual framework of CQC implementation is put foreword.

References

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ASQC Vendor-Vendee Technical Committee, How to conduct a supplier survey, American Society For Quality Control, 1997.
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Feigenbaum, Armand V., Changing Concepts and Management of Quality Worldwide, Quality Progress, December 1997, pp45--48.
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Franceschini, Fiorenzo; Rafele, Carlo, Quality evaluation in logistic services, International Journal of Agile Management Systems, 2/1, 2000, pp49--53
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Groocock, J. M., The Chain of Quality, JOHN WILEY&SONS, INC., Canada, 1896.
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Handfield, Robert B.; Nichols, Ernest L., Introduction to Supply Chain Management, Prentice-Hall, Inc., 1999.
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Harding, J. A., et al, An intelligent information framework relating customer requirements and product characteristics, Computers in Industry 44(2001) pp51--65.
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Kanagal, Ashok, Partnering for Total Quality, IEEE/CHMT '91 IEMT Symposium, pp48--54
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Tsung, Fugee, 2000, Impact of information sharing on statistical quality control, IEEE Transactions on Systems, Man, and Cybernetics Part A:Systems and Humans., v30, n2, 2000. IEEE, USA, pp211--216
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Fiorenzo Franceschini and Carlo Rafele, 2000, Quality evaluation in logistic services, International Journal of Agile Management Systems, 2/1, 2000, pp49--53
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Nancy Chase, 1999, Bridging the distance: Quality Data on the Internet, Quality/April 1999, pp122--125.
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Zeng Xiao-liu et al, 2000, Research on Quality Question Based on CSCW, CIMS, Vol.6, No.6, 2000, in Chinese, pp88--90.

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cover image ACM Other conferences
ICEC '05: Proceedings of the 7th international conference on Electronic commerce
August 2005
957 pages
ISBN:1595931120
DOI:10.1145/1089551
  • Conference Chairs:
  • Qi Li,
  • Ting-Peng Liang
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 15 August 2005

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Author Tags

  1. cooperative
  2. e-commerce
  3. globalization
  4. manufacturing
  5. quality chain
  6. supply chain

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