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G2C e-government: Shanghai social security and citizen services

Published: 15 August 2005 Publication History

Abstract

Digital government strategy has been carried out in many countries as a means of improving the quality of public services. This article studies the Shanghai social security and citizen services system to explain the major advantages of digital government and specifies the Medicare subsystem of the system to illustrate the process reengineering involved in digital government programs.

References

[1]
Research on Chinese digital government development White book, eGovChina2004, Beijing, August 3rd-5th, http://www.egovchina.org/egovbook.shtml
[2]
Yingjian Feng, Research shows that the ratio of digital government in China is just 22.6%, 2002-5-15, www.marketingman.net/wminfo/4127.htm
[3]
Zhigang Qiao, build up a human-oriented e-government in Shanghai to promote government efficiency, UNPAN the 3rd Conference, Shanghai, May 21st, 2004
[4]
Shanghai Informatization Annual 2003, Shanghai Science & Technology Press: Shanghai, 2003, p. 155--165
[5]
Zhengkai Zhang, "One Card Universal" unites the management of Shanghai social security, http://shanghai.ccw.com.cn/application/200108/0806 01.asp
[6]
Shanghai civil social security card realizes take-with services, China info. application cases recommended, 2004, p.20--24.

Cited By

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  • (2012)Social Security and Social Welfare Data MiningIEEE Transactions on Systems, Man, and Cybernetics, Part C: Applications and Reviews10.1109/TSMCC.2011.217725842:6(837-853)Online publication date: 1-Nov-2012

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  1. G2C e-government: Shanghai social security and citizen services

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    cover image ACM Other conferences
    ICEC '05: Proceedings of the 7th international conference on Electronic commerce
    August 2005
    957 pages
    ISBN:1595931120
    DOI:10.1145/1089551
    • Conference Chairs:
    • Qi Li,
    • Ting-Peng Liang
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 15 August 2005

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    Author Tags

    1. digital government
    2. process reengineering
    3. public services

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    • (2012)Social Security and Social Welfare Data MiningIEEE Transactions on Systems, Man, and Cybernetics, Part C: Applications and Reviews10.1109/TSMCC.2011.217725842:6(837-853)Online publication date: 1-Nov-2012

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