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Taking juxtaposition into account: supporting people's work with maps

Published: 06 November 2005 Publication History

Abstract

This poster presents research about how maps are used at an emergency service centre. It focus on emergency service operators' work practices, how they use maps in order to find the address and communicate to others the location of incidents, such as traffic accidents and fires. We analyse how the operators juxtapose the physical paper map with the computerised counterpart. When designing new technology there is a need to take juxtaposition into account.

References

[1]
Cohen, P.R. and D.R. McGee, Tangible Multimodal Interfaces for Saftey-Critical Applications. Communications of the ACM, 2004. 47(1): p. 41--46.
[2]
Garbis, C., The Collaboration Production and Use of Cognitive Artifacts in Rescue Management. Interacting with computers, forthcoming(Special issue on the genesis of the artifact).
[3]
Martin, D., J. Bowers, and D. Wastell. The interactional affordances of technology: An ethnography of human-computer interaction in an ambulance control center. in People and computers XII, Proceedings of HCI'97. 1997. London: Springer-Verlag.
[4]
Pettersson, M., D. Randall, and B. Helgeson, Ambiguities, Awareness and Economy: A Study of Emergency Service Work. Journal of Computer Supported Cooperative Work, 2004. 13(2): p. pp. 125--154.

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  1. Taking juxtaposition into account: supporting people's work with maps

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      cover image ACM Conferences
      GROUP '05: Proceedings of the 2005 ACM International Conference on Supporting Group Work
      November 2005
      368 pages
      ISBN:1595932232
      DOI:10.1145/1099203
      Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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      New York, NY, United States

      Publication History

      Published: 06 November 2005

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      Author Tags

      1. alternative interfaces
      2. location
      3. map usage
      4. ubiquitous computing
      5. work practice
      6. workplace studies

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      GROUP05
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      GROUP05: ACM 2005 International Conference on Supporting Group Work
      November 6 - 9, 2005
      Florida, Sanibel Island, USA

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      Overall Acceptance Rate 125 of 405 submissions, 31%

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