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Insightful illusions: requirements gathering for large-scale groupware systems

Published: 06 November 2005 Publication History

Abstract

Large-scale, organization-wide groupware systems are high risk development efforts. Requirements gathering and early evaluation are constrained by the need to attain a critical mass of users and content. One approach to mitigate this risk is to employ Wizard of Oz style system simulations during the requirements gathering phase. While this method has historically been used to test quasi-functional system prototypes, we have found it to be a useful method for assessing organizational feasibility.

References

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Ackerman, M.S. Augmenting the Organizational Memory: A Field Study of Answer Garden. Proceedings of CSCW, (1994), 243--252.
[2]
Ackerman, M.S. & D.W. McDonald. Answer Garden 2: Merging Organizational Memory with Collaborative Help. Proceedings of CSCW, (1996), 97--105.
[3]
Gould, J.D., J. Conti, & T. Hovanyecz. Composing Letters With A Simulated Listening Typewriter. Communications of the ACM, 26:4, (1983), 295--308.
[4]
Grudin, J. Groupware and social dynamics: eight challenges for developers, Communications of the ACM, 37:1, (1994), 92--105.
[5]
Preece, J., Y. Rogers & H. Sharp. Interaction Design. New York, NY: John Wiley and Sons, Inc., 2002.

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  • (2021)Requirements Elicitation for Collaborative Systems: A Systematic Review2021 IEEE 24th International Conference on Computer Supported Cooperative Work in Design (CSCWD)10.1109/CSCWD49262.2021.9437880(297-304)Online publication date: 5-May-2021

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cover image ACM Conferences
GROUP '05: Proceedings of the 2005 ACM International Conference on Supporting Group Work
November 2005
368 pages
ISBN:1595932232
DOI:10.1145/1099203
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 06 November 2005

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Author Tags

  1. Wizard of Oz
  2. methodology
  3. requirements gathering

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GROUP05
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GROUP05: ACM 2005 International Conference on Supporting Group Work
November 6 - 9, 2005
Florida, Sanibel Island, USA

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  • (2021)Requirements Elicitation for Collaborative Systems: A Systematic Review2021 IEEE 24th International Conference on Computer Supported Cooperative Work in Design (CSCWD)10.1109/CSCWD49262.2021.9437880(297-304)Online publication date: 5-May-2021

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