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Mobile refinding of web information using a voice interface: an exploratory study

Published: 23 October 2005 Publication History

Abstract

Refinding information found on the web is a considerable problem for many users, especially when in mobile situations. In this paper, we explore how a voice-controlled service, accessible by telephone, could help to support mobile users' needs for refinding specific information previously found on the web. We outline challenges in creating such a service and describe architectural and user interfaces issues involved in an exploratory prototype system called WebContext.We also present the results of a study - motivated by our experience with WebContext - to explore what people remember about information that they are trying to refind and how they express information refinding requests in a collaborative conversation. The results and observations from our study: 1) add support and extend prior research on the importance of waypoints in the refinding process, 2) provide evidence that refinding may be accomplished using an iterative, two-stage model in which users first search for the information source, and then browse for the particular information being sought, revealing details of their information need as they make progress, and 3) give insights into the use of annotations added to web pages by the user to help in a collaborative refinding process. We also note the importance of context and artifacts in the refinding process and comment on the possible implications of our findings for the design of tools and interfaces for information refinding with a special emphasis on implications for voice interfaces for mobile refinding.

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  • (2019)Improving Usability Perception of Error-Prone AI Speakers: Elaborated Feedback Mitigates Negative Consequences of ErrorsInternational Journal of Human–Computer Interaction10.1080/10447318.2018.1561069(1-8)Online publication date: 7-Jan-2019
  • (2015)Building a Better World with our Information: The Future of Personal Information Management, Part 3Synthesis Lectures on Information Concepts, Retrieval, and Services10.2200/S00653ED1V01Y201506ICR0427:4(1-203)Online publication date: 25-Aug-2015
  • (2013)Transforming Technologies to Manage Our Information: The Future of Personal Information Management, Part IISynthesis Lectures on Information Concepts, Retrieval, and Services10.2200/S00532ED1V01Y201308ICR0285:4(1-179)Online publication date: 24-Oct-2013
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cover image ACM Other conferences
CLIHC '05: Proceedings of the 2005 Latin American conference on Human-computer interaction
October 2005
361 pages
ISBN:1595932240
DOI:10.1145/1111360
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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  • Microsoft Research: Microsoft Research
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New York, NY, United States

Publication History

Published: 23 October 2005

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Author Tags

  1. conversation analysis
  2. information management
  3. information refinding
  4. speech recognition
  5. voice user interfaces

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Cited By

View all
  • (2019)Improving Usability Perception of Error-Prone AI Speakers: Elaborated Feedback Mitigates Negative Consequences of ErrorsInternational Journal of Human–Computer Interaction10.1080/10447318.2018.1561069(1-8)Online publication date: 7-Jan-2019
  • (2015)Building a Better World with our Information: The Future of Personal Information Management, Part 3Synthesis Lectures on Information Concepts, Retrieval, and Services10.2200/S00653ED1V01Y201506ICR0427:4(1-203)Online publication date: 25-Aug-2015
  • (2013)Transforming Technologies to Manage Our Information: The Future of Personal Information Management, Part IISynthesis Lectures on Information Concepts, Retrieval, and Services10.2200/S00532ED1V01Y201308ICR0285:4(1-179)Online publication date: 24-Oct-2013
  • (2011)A survey on information re‐finding techniquesInternational Journal of Web Information Systems10.1108/174400811111875387:4(313-332)Online publication date: 22-Nov-2011
  • (2006)Process-Recollective Refinding on the WebProceedings of the 2006 IEEE/WIC/ACM International Conference on Web Intelligence10.1109/WI.2006.135(883-892)Online publication date: 18-Dec-2006
  • (2005)Using Web Search Engines to Find and Refind InformationComputer10.1109/MC.2005.35538:10(36-42)Online publication date: 1-Oct-2005

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