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Three phase verification for spoken dialog clarification

Published: 29 January 2006 Publication History

Abstract

Spoken dialog tasks incur many errors including speech recognition errors, understanding errors, and even dialog management errors. These errors create a big gap between user's will and the system's understanding, and eventually result in a misinterpretation. To fill in the gap, people in human-to-human dialog try to clarify the major causes of the misunderstanding and selectively correct them. This paper presents a method for applying the human's clarification techniques to human-machine spoken dialog systems. To increase the error detection precision and error recovery efficiency for the clarification dialogs, error detection phase is organized into three systematic phases and a clarification expert is devised for recovering the errors using the three phase verification. The experiment results demonstrate that the three phase verification could effectively catch the word and utterance-level errors in order to increase the SLU (spoken language understanding) performance and the clarification experts can actually increase the dialog success rate and the dialog efficiency.

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cover image ACM Conferences
IUI '06: Proceedings of the 11th international conference on Intelligent user interfaces
January 2006
392 pages
ISBN:1595932879
DOI:10.1145/1111449
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 29 January 2006

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Author Tags

  1. clarification dialog
  2. clarification expert
  3. dialog management
  4. spoken language understanding
  5. three phase verification

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IUI06
IUI06: 11th International Conference on Intelligent User Interfaces
January 29 - February 1, 2006
Sydney, Australia

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Overall Acceptance Rate 746 of 2,811 submissions, 27%

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