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Participatory design in emergency medical service: designing for future practice

Published: 22 April 2006 Publication History

Abstract

We describe our research-its approach, results and products-on Danish emergency medical service (EMS) field or "pre-hospital" work in minor and major incidents. We discuss how commitments to participatory design and attention to the qualitative differences between minor and major incidents address challenges identified by disaster sociolo-gists when designing for major incidents. Through qualitative research and participatory design, we have examined the features of EMS work and technology use in different emergency situations from the perspective of multiple actors. We conceptualize victims in incidents-and particularly in major incidents, where on-site medical as-sessments is highly incomplete-as boundary objects over which the complex and imperfect work of coordination is done. As an outcome of our participatory design approach, we describe a set of designs in support of future EMS work.

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cover image ACM Conferences
CHI '06: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
April 2006
1353 pages
ISBN:1595933727
DOI:10.1145/1124772
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 22 April 2006

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Author Tags

  1. Future Lab
  2. emergency response
  3. major incidents
  4. medical response
  5. minor incidents
  6. participatory design
  7. technology design
  8. victim as boundary object
  9. wireless biomonitor

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CHI06
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CHI06: CHI 2006 Conference on Human Factors in Computing Systems
April 22 - 27, 2006
Québec, Montréal, Canada

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Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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