skip to main content
10.1145/1146598.1146700acmotherconferencesArticle/Chapter ViewAbstractPublication Pagesdg-oConference Proceedingsconference-collections
Article

A process-driven tool to support online dispute resolution

Published: 21 May 2006 Publication History

Abstract

This demonstration shows a prototype tool that projects an impression of how execution of a formally defined process will facilitate dispute resolution. Tool flexibility supports projecting the look and feel of a range of different processes, facilitating user evaluation of alternatives.

References

[1]
Katsh, E. and Rifkin, J., Online Dispute Resolution: Resolving Disputes in Cyberspace. San Francisco: Jossey-Bass, 2001.
[2]
Cass, A. G., Lerner, B. S., McCall, E. K., Osterweil, L. J., Sutton Jr., S. M., and Wise, A. Little-JIL/Juliette: A Process Definition Language and Interpreter. in International Conference on Software Engineering. Limerick, Ireland, 2000.
[3]
Katsh, E., Osterweil, L. J., Rainey, D., and Sondheimer, N. K. Experimental Application of Process Technology to the Creation and Adoption of Online Dispute Resolution. In DG.o2006: The 7th Annual International Conference on Digital Government Research. San Diego, 2006.

Cited By

View all
  • (2015)Resource Specification for Prototyping Human-Intensive SystemsFundamental Approaches to Software Engineering10.1007/978-3-662-46675-9_22(332-346)Online publication date: 2015
  • (2013)Resource Management for Complex, Dynamic EnvironmentsIEEE Transactions on Software Engineering10.1109/TSE.2012.3139:3(384-402)Online publication date: 1-Mar-2013
  • (2011)Precise process definitions for activities of daily livingProceedings of the 3rd Workshop on Software Engineering in Health Care10.1145/1987993.1987998(13-16)Online publication date: 22-May-2011
  • Show More Cited By

Index Terms

  1. A process-driven tool to support online dispute resolution

    Recommendations

    Comments

    Information & Contributors

    Information

    Published In

    cover image ACM Other conferences
    dg.o '06: Proceedings of the 2006 international conference on Digital government research
    May 2006
    526 pages

    Sponsors

    • NSF: National Science Foundation

    Publisher

    Digital Government Society of North America

    Publication History

    Published: 21 May 2006

    Check for updates

    Author Tags

    1. dispute resolution
    2. grievance mediation
    3. online dispute resolution
    4. participatory design
    5. process
    6. process technology
    7. prototyping

    Qualifiers

    • Article

    Conference

    dg.o '06
    Sponsor:
    • NSF
    dg.o '06: Digital government research
    May 21 - 24, 2006
    California, San Diego, USA

    Acceptance Rates

    dg.o '06 Paper Acceptance Rate 20 of 58 submissions, 34%;
    Overall Acceptance Rate 150 of 271 submissions, 55%

    Contributors

    Other Metrics

    Bibliometrics & Citations

    Bibliometrics

    Article Metrics

    • Downloads (Last 12 months)2
    • Downloads (Last 6 weeks)0
    Reflects downloads up to 07 Jan 2025

    Other Metrics

    Citations

    Cited By

    View all
    • (2015)Resource Specification for Prototyping Human-Intensive SystemsFundamental Approaches to Software Engineering10.1007/978-3-662-46675-9_22(332-346)Online publication date: 2015
    • (2013)Resource Management for Complex, Dynamic EnvironmentsIEEE Transactions on Software Engineering10.1109/TSE.2012.3139:3(384-402)Online publication date: 1-Mar-2013
    • (2011)Precise process definitions for activities of daily livingProceedings of the 3rd Workshop on Software Engineering in Health Care10.1145/1987993.1987998(13-16)Online publication date: 22-May-2011
    • (2011)Lifecycle EnvironmentsEngineering of Software10.1007/978-3-642-19823-6_8(145-152)Online publication date: 2011
    • (2010)Exception Handling Patterns for Process ModelingIEEE Transactions on Software Engineering10.1109/TSE.2010.136:2(162-183)Online publication date: 1-Mar-2010
    • (2009)Dispute prevention and dispute resolution in networked health information technologyProceedings of the 10th Annual International Conference on Digital Government Research: Social Networks: Making Connections between Citizens, Data and Government10.5555/1556176.1556219(240-243)Online publication date: 17-May-2009
    • (2006)Experimental application of process technology to the creation and adoption of online dispute resolutionProceedings of the 2006 international conference on Digital government research10.1145/1146598.1146671(273-274)Online publication date: 21-May-2006

    View Options

    Login options

    View options

    PDF

    View or Download as a PDF file.

    PDF

    eReader

    View online with eReader.

    eReader

    Media

    Figures

    Other

    Tables

    Share

    Share

    Share this Publication link

    Share on social media