Anne Marie Kanstrup
Pernille Bertelsen
ABSTRACT
Beyond the initial phases of systems design Participatory Design has potentiality to include operation and maintenance of IT systems in organizations. The paper presents this argument through reports from case studies of local IT-support, here coined 'participatory IT-support'. The paper presents characteristics of participatory IT-support and suggests a method for identifying qualified candidates for the support position in organizations.
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Index Terms
- Participatory IT-support
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