Mick Philippon
ABSTRACT
This paper is about spontaneous user assistance. In this case, the help system not only has to provide accurate help, but it must also provide it on time, and without any precise request made by the user. We propose here to use the 'traced experience based reasoning' to provide the user accurate help, and to establish a dialog a posteriori between the user and the system in order to teach the system when it must intervene.
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Index Terms
- Aide a l'utilisateur: savoir quand intervenir
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