skip to main content
10.1145/1242572.1242827acmconferencesArticle/Chapter ViewAbstractPublication PagesthewebconfConference Proceedingsconference-collections
Article

An information state-based dialogue manager for making voice web smarter

Published: 08 May 2007 Publication History

Abstract

In this paper we propose the integration of intelligent components technologies (natural language and discourse management) in voice web interfaces to make them smarter. We describe how we have integrated reusable components of dialogue management and language processing in a multilingual voice system to improve its friendliness and portability. The dialogue management component deals with complex dialogue phenomena, such as user-initiative dialogues, and follows the information state-based theory. The resulting dialogue system supports friendly communication (through the telephone and the web) in several languages: English, Spanish, Catalan and Italian. The dialogue system has been adapted to guide the users to access online public administration services.

References

[1]
Allen, J., Byron,D., Dzikovska, M., Ferguson, G., Galescu, L., Stent, A., Toward Conversational Human-Computer Interaction. AI Magazine,v. 22,no. 4,(Winter, 2001),27--38.
[2]
Gatius, M., Gonzalez, M., Militello, S. and Hernández, P. Integrating Semantic Web and Language Technologies to Improve the Online Public Administrations Services. In the Proceedings of the WWW'06 Conference, (May,2006).
[3]
Larsson, S. Issue-based Dialogue Management. PhD Thesis, Goteborg University, 2002.
[4]
Polifroni, J. Chung, G. and Seneff, S. Towars the Automatic Generation of Mixed-Initiave Dialogue Systems from Web Contents. In the Proceedings of the EUROSPEECH'03 Conference, (Geneva, 2003).
[5]
Traum, D., Bos, J., Cooper, R., Larsson, S., Lewin, I., Mathesson, C., Poesio, M. A model of Dialogue Moves and Information State Revision. Trindi Technical Report D2.1, 1999. http://www.ling.gu.se/projekt/trindi//publications.html

Cited By

View all
  • (2009)A flexible dialogue system for enhancing web usabilityProceedings of the 18th international conference on World wide web10.1145/1526709.1526910(1167-1168)Online publication date: 20-Apr-2009

Recommendations

Comments

Information & Contributors

Information

Published In

cover image ACM Conferences
WWW '07: Proceedings of the 16th international conference on World Wide Web
May 2007
1382 pages
ISBN:9781595936547
DOI:10.1145/1242572
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Sponsors

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 08 May 2007

Permissions

Request permissions for this article.

Check for updates

Author Tags

  1. dialogue management
  2. multilinguality
  3. voice web interfaces

Qualifiers

  • Article

Conference

WWW'07
Sponsor:
WWW'07: 16th International World Wide Web Conference
May 8 - 12, 2007
Alberta, Banff, Canada

Acceptance Rates

Overall Acceptance Rate 1,899 of 8,196 submissions, 23%

Contributors

Other Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

  • Downloads (Last 12 months)2
  • Downloads (Last 6 weeks)0
Reflects downloads up to 17 Feb 2025

Other Metrics

Citations

Cited By

View all
  • (2009)A flexible dialogue system for enhancing web usabilityProceedings of the 18th international conference on World wide web10.1145/1526709.1526910(1167-1168)Online publication date: 20-Apr-2009

View Options

Login options

View options

PDF

View or Download as a PDF file.

PDF

eReader

View online with eReader.

eReader

Figures

Tables

Media

Share

Share

Share this Publication link

Share on social media