Article

Cross-cultural considerations in instructional documentation: contrasting Chinese and U.S. home heater manuals

Author:

Qiumin DongAuthors Info & Claims

SIGDOC '07: Proceedings of the 25th annual ACM international conference on Design of communication

Pages 221 - 228

https://doi.org/10.1145/1297144.1297192

Published: 22 October 2007 Publication History

Abstract

Technical communicators need to develop certain skills to succeed in intercultural interactions. Drawing on the literature of intercultural and professional communication, this article presents a case study that examines the design features and analyzes the differences of home heater manuals from China and the U.S. By discussing the possible cultural influences, the article exemplifies a cross-cultural approach in teaching international technical communication and in creating instructional documentation across cultures.

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Cited By

Li QKarreman Jde Jong M(2019)Chinese Technical Communicators' Opinions on Cultural Differences between Chinese and Western User Manuals2019 IEEE International Professional Communication Conference (ProComm)10.1109/ProComm.2019.00011(30-36)Online publication date: Jul-2019
https://doi.org/10.1109/ProComm.2019.00011
Dorpenyo IDorpenyo I(2019)Subversive LocalizationUser Localization Strategies in the Face of Technological Breakdown10.1007/978-3-030-26399-7_7(145-184)Online publication date: 21-Aug-2019
https://doi.org/10.1007/978-3-030-26399-7_7
Li QKarreman Jde Jong M(2018)Entertaining or Functional: An Analysis of Visuals in Chinese and Western Household Appliance Manuals2018 IEEE International Professional Communication Conference (ProComm)10.1109/ProComm.2018.00029(90-97)Online publication date: Jul-2018
https://doi.org/10.1109/ProComm.2018.00029
Show More Cited By

Index Terms

Cross-cultural considerations in instructional documentation: contrasting Chinese and U.S. home heater manuals
1. General and reference

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Published In

cover image ACM Conferences

SIGDOC '07: Proceedings of the 25th annual ACM international conference on Design of communication

October 2007

286 pages

ISBN:9781595935885

DOI:10.1145/1297144

General Chair:
David Novick
The University of Texas at El Paso, TX
,
Program Chair:
Clay Spinuzzi
The University of Texas at Austin, TX

Copyright © 2007 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 22 October 2007

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SIGDOC07: The 25th ACM International Conference on Design of Communication

October 22 - 24, 2007

Texas, El Paso, USA

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Overall Acceptance Rate 355 of 582 submissions, 61%

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Cited By

Li QKarreman Jde Jong M(2019)Chinese Technical Communicators' Opinions on Cultural Differences between Chinese and Western User Manuals2019 IEEE International Professional Communication Conference (ProComm)10.1109/ProComm.2019.00011(30-36)Online publication date: Jul-2019
https://doi.org/10.1109/ProComm.2019.00011
Dorpenyo IDorpenyo I(2019)Subversive LocalizationUser Localization Strategies in the Face of Technological Breakdown10.1007/978-3-030-26399-7_7(145-184)Online publication date: 21-Aug-2019
https://doi.org/10.1007/978-3-030-26399-7_7
Li QKarreman Jde Jong M(2018)Entertaining or Functional: An Analysis of Visuals in Chinese and Western Household Appliance Manuals2018 IEEE International Professional Communication Conference (ProComm)10.1109/ProComm.2018.00029(90-97)Online publication date: Jul-2018
https://doi.org/10.1109/ProComm.2018.00029
Thatcher B(2012)Teaching Intercultural Rhetoric and Professional CommunicationIntercultural Rhetoric and Professional Communication10.4018/978-1-61350-450-5.ch012(343-378)Online publication date: 2012
https://doi.org/10.4018/978-1-61350-450-5.ch012
Thatcher B(2012)Writing Instructions and How-to-do Manuals across CulturesIntercultural Rhetoric and Professional Communication10.4018/978-1-61350-450-5.ch010(283-317)Online publication date: 2012
https://doi.org/10.4018/978-1-61350-450-5.ch010
Zhang NLiu K(2010)Pragmatic analysis of progress reports: Through a case study of communications between local and head offices of a UK university2010 2nd International Conference on Future Computer and Communication10.1109/ICFCC.2010.5497666(V3-20-V3-25)Online publication date: May-2010
https://doi.org/10.1109/ICFCC.2010.5497666

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